Juan Ignacio Frate Ajona

Critic
DISC Type : C

Sub Gerente de Cobranzas at Banco Falabella Chile

Ñuñoa, Santiago Metropolitan Region, Chile

Overview

Juan Ignacio Frate Ajona is a Deputy Manager of Call Center Collections at Banco Falabella Chile, bringing over 18 years of specialized experience in risk and collections. He excels in digital transformation, implementing speech analytics, and automating collections processes. He earned a degree in Law from the Universidad de Mendoza.

He leads and develops large teams, with over 130 collaborators under his management, focusing on enhancing customer service and operational quality.

He has direct experience developing and implementing predictive dialers and omnichannel management strategies.

Personality Overview

ROI Driven

Information Seeker

Critic

They prefer to do logical analysis and value evidence over emotions.  They don’t appreciate bells and whistles unless backed by data. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Collections Automation
He focuses on developing tools and processes for the digitalization and automation of collections management and their respective controls.
Call Center Optimization
With over 18 years of experience, he develops quality management models and control dashboards for call center operations.
Large-Scale Team Leadership
He is responsible for the management and development of a team of more than 130 collaborators in the collections department.

Media Appearances

Juan has no verified media appearances

Work History

1-2021
Sub Gerente de Cobranzas at Banco Falabella Chile

Education

Abogacia from Universidad de Mendoza
Bachiller especializado en Ciencias Físico Matemático from Escuela Normal Superior Tomás Godoy Cruz

More Information

Social Presence :

Prographics :

Exp : 5 Location : Ñuñoa, Santiago Metropolitan Region, Chile Job Level : N/A Designation : Sub Gerente de Cobranzas at Banco Falabella Chile
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Insights For Selling To Juan Ignacio

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Be ready for penetrating questions and critical examination of your pitch
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Do not use very emotional or colorful language
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Juan Ignacio is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Juan Ignacio

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Juan Ignacio move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Juan Ignacio take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Juan Ignacio

Personality Compatibility


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