Juan Ignacio Frate Ajona in

Juan Ignacio Frate Ajona

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Sub Gerente de Cobranzas at Banco Falabella Chile
📍 Ñuñoa, Santiago Metropolitan Region, Chile

Juan Ignacio Frate Ajona is a Deputy Manager of Call Center Collections at Banco Falabella Chile, bringing over 18 years of specialized experience in risk and collections. He excels in digital transformation, implementing speech analytics, and automating collections processes. He earned a degree in Law from the Universidad de Mendoza.

He leads and develops large teams, with over 130 collaborators under his management, focusing on enhancing customer service and operational quality.

He has direct experience developing and implementing predictive dialers and omnichannel management strategies.

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Experience
5 Years
Current Role
Sub Gerente de Cobranzas
Location
Ñuñoa, Santiago Metropolitan Region, Chile
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Priorities

Topics Juan cares about

Collections Automation
He focuses on developing tools and processes for the digitalization and automation of collections management and their respective controls.
Call Center Optimization
With over 18 years of experience, he develops quality management models and control dashboards for call center operations.
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Career

Work history

1-2021
Sub Gerente de Cobranzas
Banco Falabella Chile
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Education
Abogacia
Universidad de Mendoza
Bachiller especializado en Ciencias Físico Matemático
Escuela Normal Superior Tomás Godoy Cruz
Social presence
in
Behavioral profile

DISC profile (public)

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