Judith Palmés Bosch in

Judith Palmés Bosch

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Managing Director.Business Consulting. Customer Service lead at Accenture. at Accenture
📍 Greater Barcelona Metropolitan Area, Spain

Judith is a Managing Director at Accenture with over 25 years of experience, specializing in the Consumer Packaged Goods industry. A Telecommunications Engineer by training, she is a global expert in Customer Service and leads Accentures dedicated Order to Cash practice, focusing on business-driven digital and AI transformations.

Outside of her core role, Judith is a frequent public speaker at industry events like the ISE congress and the Digital Signage Summit, sharing her expertise on retail trends, technology, and digital transformation.

She recently took the lead for Accentures newly established, market-wide Order to Cash practice, formalizing over 20 years of her specialized experience.

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Experience
23 Years
Current Role
Managing Director.Business Consulting. Customer Service lead at Accenture.
Job Level
Senior
Location
Greater Barcelona Metropolitan Area, Spain
Personality Overview

How Judith shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Judith cares about

Customer Service Profitability
Actively promotes transforming customer service from a cost center to a profit center, using augmented, proactive, and insights-driven models.
Order to Cash (OTC)
Leads Accenture's newly established global Order to Cash practice, bringing over two decades of experience in transforming this specific business function.
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Career

Work history

3-2020
Managing Director.Business Consulting. Customer Service lead at Accenture.
Accenture
1-2015
Managing Director.Business Consulting. Talent &Organization, Supply Chain, Order to Cash.
Accenture
1-2006
Business Consulting Senior Manager
Accenture
1-2002
Manager
Accenture
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1992 - 1997
Telecommunications Engineer
UPC - ETSETB TelecomBCN
2014 - 2014
Leadership Program
Esade
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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