Judith Palmés Bosch

Critic
DISC Type : C

Managing Director.Business Consulting. Customer Service lead at Accenture. at Accenture

Greater Barcelona Metropolitan Area, Spain

Overview

Judith is a Managing Director at Accenture with over 25 years of experience, specializing in the Consumer Packaged Goods industry. A Telecommunications Engineer by training, she is a global expert in Customer Service and leads Accentures dedicated Order to Cash practice, focusing on business-driven digital and AI transformations.

Outside of her core role, Judith is a frequent public speaker at industry events like the ISE congress and the Digital Signage Summit, sharing her expertise on retail trends, technology, and digital transformation.

She recently took the lead for Accentures newly established, market-wide Order to Cash practice, formalizing over 20 years of her specialized experience.

Personality Overview

ROI Driven

Precise

Critic

They enjoy working alone and do not rely on others very often.  It is very likely that they will negotiate pricing or other important terms. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

Customer Service Profitability
Actively promotes transforming customer service from a cost center to a profit center, using augmented, proactive, and insights-driven models.
Order to Cash (OTC)
Leads Accenture's newly established global Order to Cash practice, bringing over two decades of experience in transforming this specific business function.
Retail & CPG Trends
A frequent speaker at industry congresses on retail industry trends, and possesses deep expertise in transformations within the Consumer Packaged Goods sector.

Media Appearances

Judith has no verified media appearances

Work History

3-2020
Managing Director.Business Consulting. Customer Service lead at Accenture. at Accenture
1-2015
Managing Director.Business Consulting. Talent &Organization, Supply Chain, Order to Cash. at Accenture
1-2006
Business Consulting Senior Manager at Accenture
1-2002
Manager at Accenture

Education

1992 - 1997
Telecommunications Engineer from UPC - ETSETB TelecomBCN
2014 - 2014
Leadership Program from Esade

More Information

Social Presence :

Prographics :

Exp : 23 Location : Greater Barcelona Metropolitan Area, Spain Job Level : Senior Designation : Managing Director.Business Consulting. Customer Service lead at Accenture. at Accenture
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Insights For Selling To Judith

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Don’t try too hard to build a relationship with them
  • Make extra effort to not seem pushy or confrontational
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Judith is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Judith

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Judith move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Judith take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Judith

Personality Compatibility


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