Julián Andrés Cardona Tobón in

Julián Andrés Cardona Tobón

Sharpshooter · DISC type DC
Manager of Customer Success at Vozy
📍 Medellín, Antioquia, Colombia

Julián Andrés Cardona Tobón is a Customer Success Manager at Vozy, leveraging his background as an Electronic Engineer and Project Evaluation Specialist. He focuses on leading teams and developing strategies for customer retention, process optimization, and maximizing business profitability. Colleagues describe him as committed, dedicated, and an exceptional leader.

He is passionate about continuous professional development, frequently sharing his achievements in courses like ChatGPT, Power BI, and leadership communication. This dedication to learning demonstrates a strong drive for personal and professional growth, keeping his skills aligned with current technology trends in data analysis and artificial intelligence.

Julián is highly regarded by peers, with one recommendation stating he is the best customer success professional they have ever worked with.

Read the full overview →
Experience
17 Years
Current Role
Manager of Customer Success
Job Level
Middle
Location
Medellín, Antioquia, Colombia
Personality Overview

How Julián shows up

Thorough Evaluator
Precise But Practical
Rigorous & Demanding

They are less concerned about the product and more about its potential impact. They do not care very much about building rapport or relationships. They put a lot of effort into ensuring personal success.

Priorities

Topics Julián cares about

Customer Success
He leads the design of strategies focused on customer retention, growth, and satisfaction to maximize long-term value, as seen in his current role at Vozy.
AI in CX
Works for Vozy, a voice AI company, and actively improves his knowledge in the space, highlighted by his recent certification in ChatGPT.
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Career

Work history

6-2022
Manager of Customer Success
Vozy
7-2021 - 7-2022
Operation Manager Colombia
Ladorian
8-2016 - 6-2021
Gerente de operaciones
Netbeam S.A.S
2-2014 - 8-2016
Director de gestión de redes
Netbeam S.A.S
9-2008 - 1-2014
Director Regional Medellín
Netbeam S.A.S
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2018 - 2019
Especialista en formulación y evaluación de proyectos
Institución Universitaria ITM
2003 - 2008
Ingeniero Electrónico
Universidad Cooperativa de Colombia
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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