Julián Andrés Cardona Tobón

Sharpshooter
DISC Type : DC

Manager of Customer Success at Vozy

Medellín, Antioquia, Colombia

Overview

Julián Andrés Cardona Tobón is a Customer Success Manager at Vozy, leveraging his background as an Electronic Engineer and Project Evaluation Specialist. He focuses on leading teams and developing strategies for customer retention, process optimization, and maximizing business profitability. Colleagues describe him as committed, dedicated, and an exceptional leader.

He is passionate about continuous professional development, frequently sharing his achievements in courses like ChatGPT, Power BI, and leadership communication. This dedication to learning demonstrates a strong drive for personal and professional growth, keeping his skills aligned with current technology trends in data analysis and artificial intelligence.

Julián is highly regarded by peers, with one recommendation stating he is the best customer success professional they have ever worked with.

Personality Overview

Thorough Evaluator

Precise But Practical

Rigorous & Demanding

They are less concerned about the product and more about its potential impact.  They do not care very much about building rapport or relationships. They put a lot of effort into ensuring personal success.

Topics They Care About

Customer Success
He leads the design of strategies focused on customer retention, growth, and satisfaction to maximize long-term value, as seen in his current role at Vozy.
AI in CX
Works for Vozy, a voice AI company, and actively improves his knowledge in the space, highlighted by his recent certification in ChatGPT.
Data-Driven Strategy
Focuses on converting data into actionable strategies that enhance customer experience and increase ROI, supported by his certification in Power BI.

Media Appearances

Julián has no verified media appearances

Work History

6-2022
Manager of Customer Success at Vozy
7-2021 - 7-2022
Operation Manager Colombia at Ladorian
8-2016 - 6-2021
Gerente de operaciones at Netbeam S.A.S
2-2014 - 8-2016
Director de gestión de redes at Netbeam S.A.S
9-2008 - 1-2014
Director Regional Medellín at Netbeam S.A.S

Education

2018 - 2019
Especialista en formulación y evaluación de proyectos from Institución Universitaria ITM
2003 - 2008
Ingeniero Electrónico from Universidad Cooperativa de Colombia

More Information

Social Presence :

Prographics :

Exp : 17 Location : Medellín, Antioquia, Colombia Job Level : Middle Designation : Manager of Customer Success at Vozy
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Insights For Selling To Julián Andrés

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Speak about competitive differentiation that your product offers
  • Objectively showcase the impact that your product creates

DONT's

  • Do not spend too much time focusing on product tech or features
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Julián Andrés is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Julián Andrés

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Julián Andrés move?

  • If convinced, they can reach decisions quite fast.
  • Can Julián Andrés take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Julián Andrés

Personality Compatibility


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