Julián Andrés Cardona Tobón in

Julián Andrés Cardona Tobón

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Manager of Customer Success at Vozy
📍 Medellín, Antioquia, Colombia

Julián Andrés Cardona Tobón is a Customer Success Manager at Vozy, leveraging his background as an Electronic Engineer and Project Evaluation Specialist. He focuses on leading teams and developing strategies for customer retention, process optimization, and maximizing business profitability. Colleagues describe him as committed, dedicated, and an exceptional leader.

He is passionate about continuous professional development, frequently sharing his achievements in courses like ChatGPT, Power BI, and leadership communication. This dedication to learning demonstrates a strong drive for personal and professional growth, keeping his skills aligned with current technology trends in data analysis and artificial intelligence.

Julián is highly regarded by peers, with one recommendation stating he is the best customer success professional they have ever worked with.

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Experience
17 Years
Current Role
Manager of Customer Success
Job Level
Middle
Location
Medellín, Antioquia, Colombia
Personality Overview

How Julián shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Julián cares about

Customer Success
He leads the design of strategies focused on customer retention, growth, and satisfaction to maximize long-term value, as seen in his current role at Vozy.
AI in CX
Works for Vozy, a voice AI company, and actively improves his knowledge in the space, highlighted by his recent certification in ChatGPT.
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Career

Work history

6-2022
Manager of Customer Success
Vozy
7-2021 - 7-2022
Operation Manager Colombia
Ladorian
8-2016 - 6-2021
Gerente de operaciones
Netbeam S.A.S
2-2014 - 8-2016
Director de gestión de redes
Netbeam S.A.S
9-2008 - 1-2014
Director Regional Medellín
Netbeam S.A.S
In the press

Media appearances

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Education
2018 - 2019
Especialista en formulación y evaluación de proyectos
Institución Universitaria ITM
2003 - 2008
Ingeniero Electrónico
Universidad Cooperativa de Colombia
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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