Ekrem Obuz in

Ekrem Obuz

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Senior Customer Success Manager at Parloa
📍 Cologne, North Rhine-Westphalia, Germany

Ekrem is a Senior Customer Success Manager at Parloa, specializing in conversational AI and SaaS integrations. He focuses on building long-term partnerships with enterprise clients in media, automotive, and logistics, turning complex systems into measurable business value. A recommendation highlights him as warm, reliable, and genuinely caring.

His passion for technology extends beyond his work, with a keen interest in the evolution of AI and data-driven customer engagement. He actively participates in the AI community by attending industry events like the Microsoft AI Tour to network and exchange ideas with other professionals.

Unique fact: Ekrem is focused on the future of customer experience, promoting the use of "agentic AI" to build deeper and more autonomous customer connections.

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Experience
23 Years
Current Role
Senior Customer Success Manager
Job Level
Middle
Location
Cologne, North Rhine-Westphalia, Germany
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Ekrem cares about

Conversational AI
His current role and expertise are centered on implementing AI-powered solutions to enhance customer experience and drive digital transformation for enterprise clients.
Customer Partnerships
His career focus lies in building and maintaining long-term client relationships, aligning technical solutions with strategic goals to ensure measurable success.
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Career

Work history

5-2025
Senior Customer Success Manager
Parloa
2-2024 - 5-2025
Customer Success Manager
Spryker
4-2022 - 4-2024
Partner Success Manager
Spryker
11-2012 - 3-2022
Client Management
cleverbridge
1-2011 - 11-2012
Store Operations Manager commerceExpress
Digital River
In the press

Media appearances

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Education
1-1993 - 12-1995
Advanced technical college entrance qualification
Berufsbildende Schule 6, Köln
1987 - 1993
Sekundarstufe 1
Realschule Theo Burauen
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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