Ekrem Obuz

Activist
DISC Type : Cd

Senior Customer Success Manager at Parloa

Cologne, North Rhine-Westphalia, Germany

Overview

Ekrem is a Senior Customer Success Manager at Parloa, specializing in conversational AI and SaaS integrations. He focuses on building long-term partnerships with enterprise clients in media, automotive, and logistics, turning complex systems into measurable business value. A recommendation highlights him as warm, reliable, and genuinely caring.

His passion for technology extends beyond his work, with a keen interest in the evolution of AI and data-driven customer engagement. He actively participates in the AI community by attending industry events like the Microsoft AI Tour to network and exchange ideas with other professionals.

Unique fact: Ekrem is focused on the future of customer experience, promoting the use of "agentic AI" to build deeper and more autonomous customer connections.

Personality Overview

Observative

Perfectionist

Value Conscious

They don’t always try to control the conversation but neither do they like yielding it fully.  They care equally about the product and its potential impact. They respond well to confident salespeople.

Topics They Care About

Conversational AI
His current role and expertise are centered on implementing AI-powered solutions to enhance customer experience and drive digital transformation for enterprise clients.
Customer Partnerships
His career focus lies in building and maintaining long-term client relationships, aligning technical solutions with strategic goals to ensure measurable success.
Agentic AI
He shows a strong interest in the next wave of AI, recently promoting an event focused on using autonomous AI agents to create more personal and scalable interactions.

Media Appearances

Ekrem has no verified media appearances

Work History

5-2025
Senior Customer Success Manager at Parloa
2-2024 - 5-2025
Customer Success Manager at Spryker
4-2022 - 4-2024
Partner Success Manager at Spryker
11-2012 - 3-2022
Client Management at cleverbridge
1-2011 - 11-2012
Store Operations Manager commerceExpress at Digital River

Education

1-1993 - 12-1995
Advanced technical college entrance qualification from Berufsbildende Schule 6, Köln
1987 - 1993
Sekundarstufe 1 from Realschule Theo Burauen

More Information

Social Presence :

Prographics :

Exp : 23 Location : Cologne, North Rhine-Westphalia, Germany Job Level : Middle Designation : Senior Customer Success Manager at Parloa
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Insights For Selling To Ekrem

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Refer to testimonials from others in similar positions

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ekrem is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Ekrem

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Ekrem move?

  • Their decision making speed is somewhere in the middle.
  • Can Ekrem take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Ekrem

Personality Compatibility


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