Ekrem Obuz in

Ekrem Obuz

Activist · DISC type Cd
Senior Customer Success Manager at Parloa
📍 Cologne, North Rhine-Westphalia, Germany

Ekrem is a Senior Customer Success Manager at Parloa, specializing in conversational AI and SaaS integrations. He focuses on building long-term partnerships with enterprise clients in media, automotive, and logistics, turning complex systems into measurable business value. A recommendation highlights him as warm, reliable, and genuinely caring.

His passion for technology extends beyond his work, with a keen interest in the evolution of AI and data-driven customer engagement. He actively participates in the AI community by attending industry events like the Microsoft AI Tour to network and exchange ideas with other professionals.

Unique fact: Ekrem is focused on the future of customer experience, promoting the use of "agentic AI" to build deeper and more autonomous customer connections.

Read the full overview →
Experience
23 Years
Current Role
Senior Customer Success Manager
Job Level
Middle
Location
Cologne, North Rhine-Westphalia, Germany
Personality Overview

How Ekrem shows up

Observative
Perfectionist
Value Conscious

They don’t always try to control the conversation but neither do they like yielding it fully. They care equally about the product and its potential impact. They respond well to confident salespeople.

Priorities

Topics Ekrem cares about

Conversational AI
His current role and expertise are centered on implementing AI-powered solutions to enhance customer experience and drive digital transformation for enterprise clients.
Customer Partnerships
His career focus lies in building and maintaining long-term client relationships, aligning technical solutions with strategic goals to ensure measurable success.
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Career

Work history

5-2025
Senior Customer Success Manager
Parloa
2-2024 - 5-2025
Customer Success Manager
Spryker
4-2022 - 4-2024
Partner Success Manager
Spryker
11-2012 - 3-2022
Client Management
cleverbridge
1-2011 - 11-2012
Store Operations Manager commerceExpress
Digital River
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1-1993 - 12-1995
Advanced technical college entrance qualification
Berufsbildende Schule 6, Köln
1987 - 1993
Sekundarstufe 1
Realschule Theo Burauen
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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