Juliana Suarez

Observer
DISC Type : ic

Vice President Customer Experience at Honest Paws

Chula Vista, California, United States

Overview

Juliana Suarez is a results-driven VP of Customer Experience with over a decade of experience in the startup space, having helped launch ten brands. She leads a global remote team at Honest Paws, focusing on scaling CX strategy by blending AI and automation with a compassionate, human-centric approach. She is also HIPAA certified.

Personality Overview

Curious

Assertive

Example Seeker

They are likely to ask many questions and look heavily for supporting information.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Scaling CX Strategy
Leads and scales the end-to-end customer experience for national brands, focusing on support operations, retention strategy, and reputation management.
AI in Customer Experience
Believes in leveraging AI and automation to enhance efficiency, while maintaining that the human element remains essential for overseeing AI and designing workflows.
Compassionate Leadership
Views true leadership as genuinely caring for team members, emphasizing regular personal check-ins and creating a supportive, empathetic work environment.

Media Appearances

Building Trust Through CX: How Honest Paws Supports Pet Owners. Featured in CXplained

See Now

Work History

5-2018
Vice President Customer Experience at Honest Paws
5-2018 - 3-2026
Vice President of Customer Experience at Honest Paws
10-2015
Vice President Customer Experience at CertaPet
10-2015 - 3-2026
Vice President of Customer Experience at CertaPet
11-2011 - 10-2015
Customer Experience Manager at Bullets2Bandages

Education

2003 - 2005
High School Diploma from Marian Catholic High School

More Information

Social Presence :

Prographics :

Exp : 20 Location : Chula Vista, California, United States Job Level : Senior Designation : Vice President Customer Experience at Honest Paws
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Insights For Selling To Juliana

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Ask them questions to understand their needs better while staying affable
  • Share testimonials from known people and give multiple examples of product value

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Juliana is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Juliana

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Juliana move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Juliana take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Juliana

Personality Compatibility


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