Juliana Suarez
Login to view DISC.Vice President Customer Experience at Honest Paws
📍 Chula Vista, California, United States
Juliana Suarez is a results-driven VP of Customer Experience with over a decade of experience in the startup space, having helped launch ten brands. She leads a global remote team at Honest Paws, focusing on scaling CX strategy by blending AI and automation with a compassionate, human-centric approach. She is also HIPAA certified.
Read the full overview →Experience
20 Years
Current Role
Vice President Customer Experience
Job Level
Senior
Location
Chula Vista, California, United States
Personality Overview
How Juliana shows up
Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Priorities
Topics Juliana cares about
Scaling CX Strategy
Leads and scales the end-to-end customer experience for national brands, focusing on support operations, retention strategy, and reputation management.
AI in Customer Experience
Believes in leveraging AI and automation to enhance efficiency, while maintaining that the human element remains essential for overseeing AI and designing workflows.
Career
Work history
5-2018
Vice President Customer Experience
Honest Paws
5-2018 - 3-2026
Vice President of Customer Experience
Honest Paws
10-2015
Vice President Customer Experience
CertaPet
10-2015 - 3-2026
Vice President of Customer Experience
CertaPet
11-2011 - 10-2015
Customer Experience Manager
Bullets2Bandages
In the press
Media appearances
Building Trust Through CX: How Honest Paws Supports Pet Owners. Featured in CXplained
See now
Education
2003 - 2005
High School Diploma
Marian Catholic High School
Social presence
Behavioral profile
DISC profile (public)
DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
More profiles
Discover additional public profiles from our index.
Search more profiles
Looking for someone else? Search here for anyone.