Julianna Kapjian-Pitt in

Julianna Kapjian-Pitt

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Manager, Commercial Customer Success at Windfall
📍 San Francisco, California, United States

Julianna is a customer success leader with over a decade of experience scaling high-performing teams at companies like Windfall, Pyn, and Culture Amp. The Stanford University graduate specializes in creating scalable programs that transform customer success into a primary engine for business growth.

Outside of her professional life, Julianna was a dedicated collegiate athlete. She was a member of the Stanford University womens rowing team, where she successfully balanced the demands of high-level athletics with her academic responsibilities, earning Pac-12 All-Academic honors.

As a non-engineer in a customer success role, she taught herself to code using AI tools and now ships her own product fixes and improvements.

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Experience
13 Years
Current Role
Manager, Commercial Customer Success
Job Level
Middle
Location
San Francisco, California, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Julianna cares about

Customer Success
Has over 10 years of experience leading and scaling customer success teams to operate as a key growth engine for commercial businesses.
AI in the Workplace
Recently shared her experience using AI coding assistants to ship product fixes and feature improvements in her non-technical role.
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Career

Work history

9-2026
Manager, Commercial Customer Success
Windfall
4-2021 - 8-2026
Director of Customer Success
Pyn
3-2020 - 3-2021
Director of Customer Experience
Culture Amp
5-2017 - 3-2020
Market Leader - SMB
Culture Amp
7-2015 - 5-2017
Customer Success Coach
Culture Amp
In the press

Media appearances

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Education
2009 - 2013
Bachelor of Arts
Stanford University
2005 - 2009
Education details unavailable
St. Ignatius College Preparatory
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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