Justin Casselman

Wildcard
DISC Type : csi

Customer Success Manager at Trellis

Canada

Overview

Justin has no verified overview

Personality Overview

Requires Proof

Curious But Skeptical

ROI Driven

They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions  They are often friendly and nice, but can sometimes suprise you with their piercing questions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell

Topics They Care About

Justin has no verified topics they care about

Media Appearances

Justin has no verified media appearances

Work History

1-2025
Customer Success Manager at Trellis
5-2022 - 1-2025
Senior Sales Engineer at Wiser Solutions, Inc.
2-2021 - 5-2022
Senior Solutions Analyst at Numerator
9-2019 - 2-2021
Senior Engagement Manager at Numerator
1-2018 - 9-2019
Engagement Manager at Numerator

Education

2010 - 2014
Bachelor of Commerce from University of Guelph

More Information

Social Presence :

Prographics :

Exp : 12 Location : Canada Job Level : Middle Designation : Customer Success Manager at Trellis
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Insights For Selling To Justin

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Help them understand the risk aspect fully while inspiring confidence
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Don't ask them to move fast, let them take their time and digest all the information
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Justin is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Justin

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Justin move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Justin take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Justin

Personality Compatibility


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