Justin Fletcher

Commander
DISC Type : D

Senior Vice President Operations at U.S. Bank

Atlanta Metropolitan Area, United States

Overview

Justin Fletcher is a payments and technology executive at U. S. Bank, specializing in product strategy, industry-wide solutions, and leading large-scale transformations. A graduate of the UMN Carlson School of Management, he leads teams of over 100 people. Colleagues describe him as a diligent, strategic, and passionate technical leader.

Outside of his executive roles, Justin has a demonstrated interest in corporate sustainability, having undertaken a specific ethics seminar on the topic in London. Based on his long-standing ties to Minnesota through his education and career, he is likely a fan of local sports teams like the Minnesota Vikings. [Predicted]

He has completed a unique end-to-end payments journey, having worked on the Merchant side (Best Buy), the Acquirer side (Fiserv), and now the Bank and Issuing side (U. S. Bank).

Personality Overview

Decisive

Candid & Clear

Strong-Willed

They like to act fast and expect others to do the same.  They respond better to strong and respectful interactions. They like to be in a position where they can control the conversation and terms.

Topics They Care About

Payments Ecosystem
His career spans merchant, acquirer, and issuer roles, and he has been an advisor for industry bodies like EMVCo, focusing on developing better solutions.
Building Product Teams
He focuses on creating durable product and engineering teams that deliver scalable, multi-year strategies, and has recently been hiring for his team at U. S. Bank.
FinTech Transformation
His expertise lies in driving product strategy and providing outstanding user experiences for Retail, Payments, and FinTech customers.

Media Appearances

Justin has no verified media appearances

Work History

8-2025
Senior Vice President Operations at U.S. Bank
1-2023 - 8-2025
Head of Operations, Carat at Fiserv
9-2021 - 1-2023
Vice President, Enterprise Commercialization at Fiserv
10-2019 - 9-2021
Director of Product and Engineering - Financial Services & Payments at Best Buy
6-2014 - 10-2019
Director Of Information Technology - Financial Services & Retail at Best Buy

Education

1-2005 - 5-2007
MBA from UMN Carlson School of Management
1996 - 2000
BS from Saint Louis University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Atlanta Metropolitan Area, United States Job Level : Leadership Designation : Senior Vice President Operations at U.S. Bank
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Insights For Selling To Justin

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Make sure that you circle back fast on any action items, it wins their trust
  • Objectively showcase the impact that your product creates

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Avoid being too verbose
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Justin is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Justin

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Justin move?

  • They can take decisions very fast if you manage to convince them.
  • Can Justin take some risk or not?

  • The risks don’t matter much to them.

You And Justin

Personality Compatibility


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