Justin McAleer

Evaluator
DISC Type : Dsc

VP Commercial Excellence at Lumen Technologies

Seattle, Washington, United States

Overview

Justin is a results-driven Vice President at Lumen Technologies specializing in turning around underperforming markets. With an MBA from London Business School, he has global experience in sales, operations, and strategy. Colleagues describe him as energetic, motivated, and enthusiastic.

[Predicted] Having pursued his MBA in both London and Milan, he likely has a keen appreciation for international travel and diverse cultures. His global experience suggests an ability to connect with people from various backgrounds.

He is certified in coaching, reflecting a deep commitment to team development and leadership.

Personality Overview

Quality Focused

Fast But Analytical

Hard To Convince

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

Commercial Excellence
His current role is focused on driving top-line growth by re-engineering processes and leveraging next-generation tools and technologies.
Customer Advocacy
Previously held multiple VP of Customer Success roles, indicating a deep focus on transforming the client experience and delivering market value.
Leadership & Coaching
He is certified in coaching, and former colleagues praise his ability to build confidence and get the best performance from his teams.

Media Appearances

Justin has no verified media appearances

Work History

5-2025
VP Commercial Excellence at Lumen Technologies
1-2023 - 5-2025
National Vice President Customer Success - Mid-Markets & Indirect at Lumen Technologies
10-2020 - 12-2022
Vice President of Customer Success - Region West at Lumen Technologies
1-2018 - 12-2018
General Manager Oregon at CenturyLink
3-2017 - 12-2017
Director of Sales at Level 3 Communications

Education

2005 - 2005
MBA from London Business School
2004 - 2005
MBA from SDA Bocconi

More Information

Social Presence :

Prographics :

Exp : 15 Location : Seattle, Washington, United States Job Level : Senior Designation : VP Commercial Excellence at Lumen Technologies
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Insights For Selling To Justin

During A Call Or A Meeting

DO's

  • Be prepared for comments or questions that are critical of your product or your claims
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Help them see both - the ‘big picture’ impact and the ROI of the investment

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Justin is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Justin

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Justin move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Justin take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Justin

Personality Compatibility


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