Justin Ritter in

Justin Ritter

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Senior Director, Customer Experience - Americas at Dragos, Inc.
📍 Greater Pittsburgh Region, United States

Justin is a strategic leader in customer experience and sales engineering at Dragos, Inc. , specializing in industrial cybersecurity. An MBA graduate from the University of Pittsburgh, he focuses on building teams and solving complex problems in fast-paced environments. Colleagues describe him as a brilliant problem-solver and a true pacesetter.

While his professional life is dedicated to protecting critical infrastructure, his educational roots are firmly planted in Pittsburgh. This suggests a potential connection to the citys vibrant culture and community outside of his demanding career in cybersecurity.

His personal and professional mission is to "safeguard civilization" from cyber adversaries.

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Experience
17 Years
Current Role
Senior Director, Customer Experience - Americas
Job Level
Senior
Location
Greater Pittsburgh Region, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Justin cares about

OT/ICS Cybersecurity
His career at Dragos is dedicated to protecting critical industrial infrastructure. He actively promotes reports and updates on the state of operational technology security.
Customer Experience
His senior leadership role is focused on customer experience and success. He is actively expanding his Customer Success Manager (CSM) program in North America.
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Career

Work history

3-2025
Senior Director, Customer Experience - Americas
Dragos, Inc.
2-2024 - 3-2025
Senior Director, Solution Architects
Dragos, Inc.
4-2022 - 2-2024
Director, Solution Architects
Dragos, Inc.
1-2021 - 4-2022
Vice President of Operations and Customer Success
Lucas Systems
4-2018 - 12-2020
Director of Solution Consultants and Project Engineering
Lucas Systems
In the press

Media appearances

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Education
2012 - 2014
Master of Business Administration (MBA)
University of Pittsburgh Joseph M. Katz Graduate School of Business
2006 - 2010
BS
University of Pittsburgh
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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