Justin Smith in

Justin Smith

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Global Head of Technical Services and Customer Support, Success at Tillster
📍 Las Vegas, Nevada, United States

Justin Smith is a seasoned executive with over 30 years of experience leading technical services and customer support in the enterprise software sector, specializing in hospitality technology. He is ITIL 4 certified, leveraging automation and AI to drive transformational change. Colleagues describe him as professional, strategic, and proactive.

As CEO of a digital marketing firm, he orchestrated an operation that managed over 120 websites and sent 8 million emails daily.

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Experience
14 Years
Current Role
Global Head of Technical Services and Customer Support, Success
Job Level
Mid-senior
Location
Las Vegas, Nevada, United States
Personality Overview

How Justin shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Justin cares about

Customer Support Transformation
His career at Tillster, Agilysys, and Xome has focused on transforming global support operations to enhance customer experience and efficiency.
ITIL Frameworks
He is ITIL 4 certified and has a proven track record of implementing ITIL-based processes to optimize technical support units in multiple global companies.
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Career

Work history

2-2024
Global Head of Technical Services and Customer Support, Success
Tillster
6-2016 - 12-2023
Vice President of Technical Support & Technical Operations
Agilysys
1-2015 - 6-2016
Vice President of Customer Support & Technical Operations
Xome
3-2014 - 2-2015
Sr. Manager/Director, Technical Operations
Time Equipment Company
1-2011 - 3-2014
CEO
Performance Demand Marketing, LLC
In the press

Media appearances

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Education
1997 - 1999
EDD-ABD
Montana State University-Bozeman
1992 - 1995
MA
Montana State University-Bozeman
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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