Justin Smith

Visionary
DISC Type : Ds

Global Head of Technical Services and Customer Support, Success at Tillster

Las Vegas, Nevada, United States

Overview

Justin Smith is a seasoned executive with over 30 years of experience leading technical services and customer support in the enterprise software sector, specializing in hospitality technology. He is ITIL 4 certified, leveraging automation and AI to drive transformational change. Colleagues describe him as professional, strategic, and proactive.

As CEO of a digital marketing firm, he orchestrated an operation that managed over 120 websites and sent 8 million emails daily.

Personality Overview

Direct & Assertive

Big Vision Person

Early Adopter

They are very professional in their approach and can weigh multiple perspectives together.  Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Customer Support Transformation
His career at Tillster, Agilysys, and Xome has focused on transforming global support operations to enhance customer experience and efficiency.
ITIL Frameworks
He is ITIL 4 certified and has a proven track record of implementing ITIL-based processes to optimize technical support units in multiple global companies.
Hospitality Technology
Specializes in the hospitality and restaurant sectors, with deep expertise in Point of Sale (POS) and Property Management Systems (PMS) from his time at Tillster and Agilysys.

Media Appearances

Justin has no verified media appearances

Work History

2-2024
Global Head of Technical Services and Customer Support, Success at Tillster
6-2016 - 12-2023
Vice President of Technical Support & Technical Operations at Agilysys
1-2015 - 6-2016
Vice President of Customer Support & Technical Operations at Xome
3-2014 - 2-2015
Sr. Manager/Director, Technical Operations at Time Equipment Company
1-2011 - 3-2014
CEO at Performance Demand Marketing, LLC

Education

1997 - 1999
EDD-ABD from Montana State University-Bozeman
1992 - 1995
MA from Montana State University-Bozeman

More Information

Social Presence :

Prographics :

Exp : 14 Location : Las Vegas, Nevada, United States Job Level : Mid-senior Designation : Global Head of Technical Services and Customer Support, Success at Tillster
URL has been copied!

Insights For Selling To Justin

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • During followups, use phone or text if needed, they should be fine
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't go over them unless you are left with no other option
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Justin is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Justin

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Justin move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Justin take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Justin

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.