Jyoti Sahota-Mann, CCXP in

Jyoti Sahota-Mann, CCXP

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Head of Platforms and Partnerships Customer Experience – Digital Business Banking at Barclays
📍 London, England, United Kingdom

Jyoti is a data-driven Customer Experience and Product Leader at Barclays, specializing in digital transformation and AI-enabled personalized experiences within financial services. A Certified Customer Experience Professional with an MSc from Brunel University, she has a strong record of delivering large-scale, customer-impacting change.

Based on her public activity, she appears passionate about social causes and workplace inclusivity. She also shows a keen interest in emerging financial technologies, such as the application of biometrics in banking, and shares content related to these topics.

Colleagues consistently describe her as exceptionally "customer-obsessed" and "meticulous" with an unparalleled attention to detail.

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Experience
21 Years
Current Role
Head of Platforms and Partnerships Customer Experience – Digital Business Banking
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jyoti cares about

Personalised CX
Her entire career at Barclays focuses on using data and analytics to create and optimize personalized digital customer experiences for SME and premier banking clients.
Digital Transformation
She leads teams responsible for developing and delivering market-leading digital propositions and driving large-scale change in digital business banking.
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Career

Work history

1-2021
Head of Platforms and Partnerships Customer Experience – Digital Business Banking
Barclays
1-2019 - 12-2020
Head Of Customer Experience - Digital Business Banking
Barclays
9-2015 - 12-2019
Head of Information & Rewards - Digital Business Banking
Barclays
10-2012 - 9-2015
Senior Customer Experience Manager - Barclays Design Office
Barclays
6-2010 - 10-2012
Service Strategy Manager - Barclays Premier Banking
Barclays
In the press

Media appearances

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Education
MSc
Brunel University of London
BSc
Kingston University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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