Jyoti Sahota-Mann, CCXP

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DISC Type : DC

Head of Platforms and Partnerships Customer Experience – Digital Business Banking at Barclays

London, England, United Kingdom

Overview

Jyoti is a data-driven Customer Experience and Product Leader at Barclays, specializing in digital transformation and AI-enabled personalized experiences within financial services. A Certified Customer Experience Professional with an MSc from Brunel University, she has a strong record of delivering large-scale, customer-impacting change.

Based on her public activity, she appears passionate about social causes and workplace inclusivity. She also shows a keen interest in emerging financial technologies, such as the application of biometrics in banking, and shares content related to these topics.

Colleagues consistently describe her as exceptionally "customer-obsessed" and "meticulous" with an unparalleled attention to detail.

Personality Overview

Fast But Analytical

Precise But Practical

ROI Driven

They are not always relationship oriented.  They like to move fast and expect the same from others. They respond well to strong and respectful communication.

Topics They Care About

Personalised CX
Her entire career at Barclays focuses on using data and analytics to create and optimize personalized digital customer experiences for SME and premier banking clients.
Digital Transformation
She leads teams responsible for developing and delivering market-leading digital propositions and driving large-scale change in digital business banking.
Data-Driven Strategy
Her approach centers on using customer research, analytics, and commercial performance data to inform product design, delivery, and optimization.

Media Appearances

Jyoti has no verified media appearances

Work History

1-2021
Head of Platforms and Partnerships Customer Experience – Digital Business Banking at Barclays
1-2019 - 12-2020
Head Of Customer Experience - Digital Business Banking at Barclays
9-2015 - 12-2019
Head of Information & Rewards - Digital Business Banking at Barclays
10-2012 - 9-2015
Senior Customer Experience Manager - Barclays Design Office at Barclays
6-2010 - 10-2012
Service Strategy Manager - Barclays Premier Banking at Barclays

Education

MSc from Brunel University of London
BSc from Kingston University

More Information

Social Presence :

Prographics :

Exp : 21 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Head of Platforms and Partnerships Customer Experience – Digital Business Banking at Barclays
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Insights For Selling To Jyoti

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Objectively showcase the impact that your product creates

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jyoti is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Jyoti

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Jyoti move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Jyoti take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Jyoti

Personality Compatibility


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