Kaiana McQueen in

Kaiana McQueen

Go-getter · DISC type d
CX Quality Assurance Specialist at Calendly
📍 Atlanta, Georgia, United States

Kaiana is a quality assurance specialist with four years of experience at Calendly, where she grew from a Product Specialist to a key driver of CX process improvement. She focuses on using data-driven insights to enhance team efficiency and the customer experience. She is a graduate of the University of Central Florida.

Outside of her tech career, Kaiana is the co-founder and Digital Content Director of "Liming and Healing, " a podcast she started with her sister. Through this platform, they explore mental health, general wellness, and share their Guyanese culture, aiming to spread good vibes and promote healing for their community.

She co-hosts a podcast that highlights her Guyanese heritage and focuses on bringing mental health awareness to the Caribbean community.

Read the full overview →
Experience
14 Years
Current Role
CX Quality Assurance Specialist
Job Level
Junior
Location
Atlanta, Georgia, United States
Personality Overview

How Kaiana shows up

Self-Confident
Decisive
Fast-Paced

They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value.

Priorities

Topics Kaiana cares about

Customer Experience
Her entire four-year tenure at Calendly was focused on enhancing customer support, from direct user assistance to building quality assurance frameworks and analyzing feedback.
Quality Assurance
In her most recent role, she specialized in using QA insights to improve workflows, strengthen product launch readiness, and elevate agent performance.
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Career

Work history

7-2025
CX Quality Assurance Specialist
Calendly
12-2023
Co-Founder and Digital Content Director
Liming and Healing
7-2023 - 1-2024
Social Media & Influencer Marketing Intern
Calendly
12-2022 - 7-2025
Senior Product Specialist
Calendly
11-2021 - 12-2022
Product Specialist
Calendly
In the press

Media appearances

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Education
Bachelor's degree
University of Central Florida
Bachelor of Applied Science - BASc
Eastern Florida State College
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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