Kaiana McQueen

Go-getter
DISC Type : d

CX Quality Assurance Specialist at Calendly

Atlanta, Georgia, United States

Overview

Kaiana is a quality assurance specialist with four years of experience at Calendly, where she grew from a Product Specialist to a key driver of CX process improvement. She focuses on using data-driven insights to enhance team efficiency and the customer experience. She is a graduate of the University of Central Florida.

Outside of her tech career, Kaiana is the co-founder and Digital Content Director of "Liming and Healing, " a podcast she started with her sister. Through this platform, they explore mental health, general wellness, and share their Guyanese culture, aiming to spread good vibes and promote healing for their community.

She co-hosts a podcast that highlights her Guyanese heritage and focuses on bringing mental health awareness to the Caribbean community.

Personality Overview

Self-Confident

Decisive

Fast-Paced

They care equally about the product and its potential impact.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Experience
Her entire four-year tenure at Calendly was focused on enhancing customer support, from direct user assistance to building quality assurance frameworks and analyzing feedback.
Quality Assurance
In her most recent role, she specialized in using QA insights to improve workflows, strengthen product launch readiness, and elevate agent performance.
Digital Content
As a co-founder of "Liming and Healing, " she develops content strategy, oversees production, and manages engagement across Instagram, TikTok, and YouTube.

Media Appearances

Kaiana has no verified media appearances

Work History

7-2025
CX Quality Assurance Specialist at Calendly
12-2023
Co-Founder and Digital Content Director at Liming and Healing
7-2023 - 1-2024
Social Media & Influencer Marketing Intern at Calendly
12-2022 - 7-2025
Senior Product Specialist at Calendly
11-2021 - 12-2022
Product Specialist at Calendly

Education

Bachelor's degree from University of Central Florida
Bachelor of Applied Science - BASc from Eastern Florida State College

More Information

Social Presence :

Prographics :

Exp : 14 Location : Atlanta, Georgia, United States Job Level : Junior Designation : CX Quality Assurance Specialist at Calendly
URL has been copied!

Insights For Selling To Kaiana

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Highlight the competitive differentiation of your product
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t expect them to change their mind quickly if they say no once
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kaiana is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Kaiana

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Kaiana move?

  • Their decision making speed is somewhere in the middle.
  • Can Kaiana take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Kaiana

Personality Compatibility


Other Calendly Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.