Kaylie Lopez Brown in

Kaylie Lopez Brown

Galvanizer · DISC type Id
CX Enablement and Onboarding Specialist at Calendly
📍 Atlanta, Georgia, United States

Kaylie is a CX Enablement and Onboarding Specialist at Calendly, focused on knowledge management, training, and driving operational efficiency. She excels at creating structure from ambiguity, developing certification programs and scalable knowledge systems. A graduate of Kennesaw State University, colleagues note her commitment and passion for personal and team growth.

Outside of work, Kaylie is an avid supporter of Atlanta sports teams, including the Braves and Falcons. She values connecting with her colleagues, enjoying team events, and is passionate about giving back to the community through supporting local donation platforms.

Unique fact: She designed and led a certification program that resulted in the promotion of 46% of her companys CX Support team.

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Experience
13 Years
Current Role
CX Enablement and Onboarding Specialist
Job Level
Junior
Location
Atlanta, Georgia, United States
Personality Overview

How Kaylie shows up

Trusting
Persuader
Self-Assured

They are more likely to accept new and exciting technologies. They are not against taking risks and can make tough decisions when required.
 They prefer to ensure that they are in control of the situation.

Priorities

Topics Kaylie cares about

CX Enablement
Develops training, onboarding, and certification programs to path career growth and upskill both new hires and tenured agents within customer experience teams.
Knowledge Management
Focuses on creating and scaling knowledge systems, like Guru, to improve information accuracy and reduce fruitless searches for support teams.
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Career

Work history

9-2022
CX Enablement and Onboarding Specialist
Calendly
1-2022 - 9-2022
Sr. Product Specialist
Calendly
11-2020 - 1-2022
Product Specialist
Calendly
2-2020 - 11-2020
Sr. Customer Success Analyst
Experience LLC
4-2017 - 2-2020
Customer Success Analyst
Experience LLC
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Bachelor of Science (BS)
Kennesaw State University
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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