Kaylie Lopez Brown

Galvanizer
DISC Type : Id

CX Enablement and Onboarding Specialist at Calendly

Atlanta, Georgia, United States

Overview

Kaylie is a CX Enablement and Onboarding Specialist at Calendly, focused on knowledge management, training, and driving operational efficiency. She excels at creating structure from ambiguity, developing certification programs and scalable knowledge systems. A graduate of Kennesaw State University, colleagues note her commitment and passion for personal and team growth.

Outside of work, Kaylie is an avid supporter of Atlanta sports teams, including the Braves and Falcons. She values connecting with her colleagues, enjoying team events, and is passionate about giving back to the community through supporting local donation platforms.

Unique fact: She designed and led a certification program that resulted in the promotion of 46% of her companys CX Support team.

Personality Overview

Trusting

Persuader

Self-Assured

They are more likely to accept new and exciting technologies.  They are not against taking risks and can make tough decisions when required.
 They prefer to ensure that they are in control of the situation.

Topics They Care About

CX Enablement
Develops training, onboarding, and certification programs to path career growth and upskill both new hires and tenured agents within customer experience teams.
Knowledge Management
Focuses on creating and scaling knowledge systems, like Guru, to improve information accuracy and reduce fruitless searches for support teams.
Driving Agent Performance
Passionate about improving operational efficiency and agent effectiveness through better systems, training, and knowledge access.

Media Appearances

Kaylie has no verified media appearances

Work History

9-2022
CX Enablement and Onboarding Specialist at Calendly
1-2022 - 9-2022
Sr. Product Specialist at Calendly
11-2020 - 1-2022
Product Specialist at Calendly
2-2020 - 11-2020
Sr. Customer Success Analyst at Experience LLC
4-2017 - 2-2020
Customer Success Analyst at Experience LLC

Education

Bachelor of Science (BS) from Kennesaw State University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Atlanta, Georgia, United States Job Level : Junior Designation : CX Enablement and Onboarding Specialist at Calendly
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Insights For Selling To Kaylie

During A Call Or A Meeting

DO's

  • Focus on building a relationship, it can play a key role in their decision making
  • Find ways to push them a little if they don’t start giving a clear yes or no in due course
  • Appeal to their sense of self-worth and how they will impact their organization

DONT's

  • Don’t hesitate from asking questions, but take a friendly and warm approach
  • Don’t be excessively objective, focus on building a story first
  • Don’t rely too much on what they promise, make your own deductions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kaylie is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Kaylie

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Kaylie move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Kaylie take some risk or not?

  • If necessary, they will be ready to take risks.

You And Kaylie

Personality Compatibility


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