Kaylie Lopez Brown in

Kaylie Lopez Brown

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CX Enablement and Onboarding Specialist at Calendly
📍 Atlanta, Georgia, United States

Kaylie is a CX Enablement and Onboarding Specialist at Calendly, focused on knowledge management, training, and driving operational efficiency. She excels at creating structure from ambiguity, developing certification programs and scalable knowledge systems. A graduate of Kennesaw State University, colleagues note her commitment and passion for personal and team growth.

Outside of work, Kaylie is an avid supporter of Atlanta sports teams, including the Braves and Falcons. She values connecting with her colleagues, enjoying team events, and is passionate about giving back to the community through supporting local donation platforms.

Unique fact: She designed and led a certification program that resulted in the promotion of 46% of her companys CX Support team.

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Experience
13 Years
Current Role
CX Enablement and Onboarding Specialist
Job Level
Junior
Location
Atlanta, Georgia, United States
Personality Overview

How Kaylie shows up

Communication Style
Decision Approach
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Priorities

Topics Kaylie cares about

CX Enablement
Develops training, onboarding, and certification programs to path career growth and upskill both new hires and tenured agents within customer experience teams.
Knowledge Management
Focuses on creating and scaling knowledge systems, like Guru, to improve information accuracy and reduce fruitless searches for support teams.
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Career

Work history

9-2022
CX Enablement and Onboarding Specialist
Calendly
1-2022 - 9-2022
Sr. Product Specialist
Calendly
11-2020 - 1-2022
Product Specialist
Calendly
2-2020 - 11-2020
Sr. Customer Success Analyst
Experience LLC
4-2017 - 2-2020
Customer Success Analyst
Experience LLC
In the press

Media appearances

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Education
Bachelor of Science (BS)
Kennesaw State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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