Kailey Maldonado
Energizer · DISC type IKailey is a Customer Support Manager at RETR, specializing in building and leading Customer Experience and Quality Assurance departments. Described by colleagues as impressive and approachable, she is a self-proclaimed "CSAT Fangirl" with a knack for transforming CX in scaling startups. She holds a Bachelor of Science from John Jay College.
Outside of her primary roles, Kailey dedicates time to mentoring new companies as a volunteer CX Coach for the Zendesk for Startups program. This demonstrates a passion for helping businesses establish strong customer support frameworks from the very beginning.
She has successfully built entire Quality Assurance departments from scratch at multiple companies, including Pair Eyewear.
Read the full overview →How Kailey shows up
They excel at seeing the bigger picture, and the long-term impact of their decisions. They are people oriented, friendly and like creating new connections. Unlike C or D types, they are vocal with their opinions but not so much with their questions.
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Influence (I)
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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