Kailey Maldonado
Login to view DISC.Kailey is a Customer Support Manager at RETR, specializing in building and leading Customer Experience and Quality Assurance departments. Described by colleagues as impressive and approachable, she is a self-proclaimed "CSAT Fangirl" with a knack for transforming CX in scaling startups. She holds a Bachelor of Science from John Jay College.
Outside of her primary roles, Kailey dedicates time to mentoring new companies as a volunteer CX Coach for the Zendesk for Startups program. This demonstrates a passion for helping businesses establish strong customer support frameworks from the very beginning.
She has successfully built entire Quality Assurance departments from scratch at multiple companies, including Pair Eyewear.
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