Kaitlin Roland

Critic
DISC Type : C

Dealer Customer Success Representative at Byrna Technologies Inc.

Fort Wayne, Indiana, United States

Overview

Kaitlin has no verified overview

Personality Overview

Information Seeker

Objective Thinker

Negotiator

They don’t appreciate bells and whistles unless backed by data.  They prefer to analyze logically and value objective facts over emotions. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Kaitlin has no verified topics they care about

Media Appearances

Kaitlin has no verified media appearances

Work History

12-2025
Dealer Customer Success Representative at Byrna Technologies Inc.
1-2023 - 1-2025
Business Development Manager at Amerit Fleet Solutions
7-2022 - 1-2023
Customer Service Representative at Summit Logistics and Summit Express
8-2019 - 7-2022
Assistant Manager at Enterprise Holdings
7-2015 - 8-2019
Server/Bartender at Duffy's Sports Grill

Education

2012 - 2016
Bachelor’s Degree from Indiana University Bloomington

More Information

Social Presence :

Prographics :

Exp : 11 Location : Fort Wayne, Indiana, United States Job Level : Junior Designation : Dealer Customer Success Representative at Byrna Technologies Inc.
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Insights For Selling To Kaitlin

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Tell them what ROI they can expect

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Don’t try too hard to build a relationship with them
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kaitlin is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Kaitlin

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Kaitlin move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Kaitlin take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Kaitlin

Personality Compatibility


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