Karen Addy in

Karen Addy

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Standards & Governance Director - Customer Operations at Monzo Bank
📍 London Area, United Kingdom

Karen Addy is a passionate and accomplished governance, risk, and control expert with extensive experience in retail banking. As a Director at Monzo, she designs and embeds governance structures to facilitate agile decision-making and ensure regulatory compliance. She holds a Bachelor of Science in Business Administration from Saint Louis University.

Karen is dedicated to social causes, having used a paid sabbatical from Monzo to learn from INUA KIKE, a charity that supports girls and women in need in Nairobi. This experience reflects her commitment to community and personal development outside of her professional role.

She used her company sabbatical not for a vacation, but for a charitable learning experience in Nairobi.

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Experience
30 Years
Current Role
Standards & Governance Director - Customer Operations
Job Level
Mid-senior
Location
London Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Karen cares about

Risk & Governance
Her entire career at Monzo has been focused on risk, control, and governance, currently serving as the Standards & Governance Director for Customer Operations.
Regulatory Compliance
Has extensive experience managing regulatory reviews (PRA, Section 166) and owned company-wide compliance with retail banking legislation in previous roles.
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Career

Work history

7-2025
Standards & Governance Director - Customer Operations
Monzo Bank
10-2023 - 6-2025
Risk and Control Director
Monzo Bank
5-2023 - 10-2023
Senior Risk and Control Manager – Control Strategy, Quality Assurance, Payments
Monzo Bank
3-2021 - 4-2023
Senior Manager Risk and Control - Lending and Payments
Monzo Bank
1-2020 - 3-2021
Risk and Control Lead - Lending
Monzo Bank
In the press

Media appearances

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Education
1989 - 1993
Bachelor of Science in Business Administration (B.S.B.A.)
Saint Louis University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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