Karen Borras

Enthusiast
DISC Type : i

Senior Director Customer Success & Experience at GardaWorld

Boca Raton, Florida, United States

Overview

Karen Borras is the Senior Director of Customer Success & Experience at GardaWorld, specializing in building high-performing teams. With a background in ITSM/ITOM from her time at EasyVista, she is an expert in automating the customer lifecycle process and enhancing client satisfaction. People often describe her as a foundational mentor in customer success.

Residing in the South Florida area, Karen is deeply passionate about technology and approaches challenges with a growth mindset. She focuses on continuous improvement and learning, taking pride in owning what she doesnt know but intends to master. Her energetic approach is geared towards ensuring clients are always satisfied.

Unique fact: She describes herself as a "Guru at automating the customer life cycle process. "

Personality Overview

Amiable & Agreeable

Story Driven

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Customer Success Automation
She is an expert at implementing operating procedures and automating the customer journey to ensure successful outcomes for both clients and internal teams.
IT Service Management
Her recent leadership roles at EasyVista were centered on the ITSM and ITOM sectors, where she actively promoted industry-specific content and solutions.
Team Building & Mentorship
A former direct report credits her with instilling the foundational principles of customer success. She is actively hiring and building out her team at GardaWorld.

Media Appearances

Karen has no verified media appearances

Work History

4-2024
Senior Director Customer Success & Experience at GardaWorld
Head of Customer Success, NAM - ITSM & ITOM at EasyVista
Director of Customer Success at Goverlan, an EasyVista company
Sr. Manager, Services Department at HiConversion
Sr. Customer Success Manager at HiConversion

Education

Karen has no verified education history

More Information

Social Presence :

Prographics :

Exp : 1 Location : Boca Raton, Florida, United States Job Level : Senior Designation : Senior Director Customer Success & Experience at GardaWorld
URL has been copied!

Insights For Selling To Karen

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Ask them how their day is going or exchange some other pleasantries
  • Maintain high, positive energy and convey confidence

DONT's

  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Karen is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Karen

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Karen move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Karen take some risk or not?

  • They can take some low-probability risks if needed.

You And Karen

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.