Karen O'Hagan

Observer
DISC Type : ic

Non Executive Director, Chair of Integrated Performance Committee at Liverpool Heart and Chest Hospital

Newton-Le-Willows, England, United Kingdom

Overview

Karen OHagan is a Director of Global Customer Services with over 25 years of experience in FTSE100 companies, specializing in NHS clinical software. A qualified auditor and trainer, she has technical expertise in large tenders, IT project management, and governance, frequently dealing directly at the board level.


Karen serves as Non-Executive Director and Chair of the Integrated Performance Committee for the Liverpool Heart and Chest Hospital.

Personality Overview

Example Seeker

Assertive

Curious

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They often ask many questions and rely heavily on information and documentation. They are generally strong communicators and are not easy to convince.

Topics They Care About

NHS Clinical Software
Has over two decades of specialized experience in tenders, contracts, and full system implementations for NHS clinical software.
Customer Service Excellence
A qualified trainer who implements customer excellence programs and is described by peers as skilled in understanding customer needs and improving service quality.
IT & Data Governance
Previously served as a Group Information Governance Officer, with deep experience in IT data security and quality systems as a qualified auditor.

Media Appearances

Karen has no verified media appearances

Work History

5-2019 - 4-2022
Non Executive Director, Chair of Integrated Performance Committee at Liverpool Heart and Chest Hospital
9-2015
Director of Customer Service EU, USA, Canada, MEA at ConvaTec
9-2015 - 3-2019
Non Executive Director, Chair of Quality Committee and Vice Chair of Trust at Liverpool Community Health NHS Trust
4-2007 - 9-2015
Global Head of Secondary Care Customer Services & Group Information Governance Officer at EMIS Health
9-2015
Global Head of Customer Services Manager & Information Governance at Ascribe Limited

Education

Karen has no verified education history

More Information

Social Presence :

Prographics :

Exp : 15 Location : Newton-Le-Willows, England, United Kingdom Job Level : Mid-senior Designation : Non Executive Director, Chair of Integrated Performance Committee at Liverpool Heart and Chest Hospital
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Insights For Selling To Karen

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Share testimonials from known people and give multiple examples of product value
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Karen is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Karen

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Karen move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Karen take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Karen

Personality Compatibility


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