Karen Vinz-Holcomb

Trailblazer
DISC Type : ID

Senior Customer Experience Manager at T-Mobile

Denver Metropolitan Area, United States

Overview

Karen is a CX Design Expert and Transformation Innovator at T-Mobile, with over a decade of experience in program and project management. She excels in optimizing customer and employee experiences and leading complex projects.

She is passionate about creating engaging presentations and is a strong advocate for frontline experiences. Karens background includes an Associates in Applied Science in Radio Broadcast.

A unique fact about Karen is her role in migrating 10 million BANs from Sprint to T-Mobile, significantly contributing to synergy goals.

Personality Overview

Persuasive

Achievement-Oriented

Friendly But Fast

They respond better to a combination of speed and relationship.  They like to keep things under control. They will bat for you if they come to believe in you.

Topics They Care About

Customer Experience Design
Karen's headline and current role emphasize her expertise in CX design, journey mapping, and transforming customer interactions.
Frontline Employee Experience
She advocates for frontline experience, identifying risks and feedback to enhance processes and ensure consistent support for employees.
Complex Project Leadership
Her career is marked by successfully leading complex projects, including major migrations and go-to-market strategies.

Media Appearances

Karen has no verified media appearances

Work History

5-2021
Senior Customer Experience Manager at T-Mobile
10-2020 - 5-2021
Go to Market Manager at T-Mobile
4-2020 - 10-2020
Program Manager III at T-Mobile
10-2008 - 4-2020
Program/Project Manager II at Sprint
9-2007 - 10-2008
Operations Supervisor at Sprint

Education

2001 - 2002
Associates in Applied Science in Radio Broadcast from Brown College

More Information

Social Presence :

Prographics :

Exp : 21 Location : Denver Metropolitan Area, United States Job Level : Middle Designation : Senior Customer Experience Manager at T-Mobile
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Insights For Selling To Karen

During A Call Or A Meeting

DO's

  • Help them visualize the impact of their decision
  • Address your competition clearly and confidently
  • Give them control of the sales process

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Do not look like someone who doesn’t know what they are talking about
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Karen is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Karen

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Karen move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Karen take some risk or not?

  • They can take risks if necessary.

You And Karen

Personality Compatibility


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