Karen Vinz-Holcomb in

Karen Vinz-Holcomb

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Senior Customer Experience Manager at T-Mobile
📍 Denver Metropolitan Area, United States

Karen is a CX Design Expert and Transformation Innovator at T-Mobile, with over a decade of experience in program and project management. She excels in optimizing customer and employee experiences and leading complex projects.

She is passionate about creating engaging presentations and is a strong advocate for frontline experiences. Karens background includes an Associates in Applied Science in Radio Broadcast.

A unique fact about Karen is her role in migrating 10 million BANs from Sprint to T-Mobile, significantly contributing to synergy goals.

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Experience
21 Years
Current Role
Senior Customer Experience Manager
Job Level
Middle
Location
Denver Metropolitan Area, United States
Personality Overview

How Karen shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Karen cares about

Customer Experience Design
Karen's headline and current role emphasize her expertise in CX design, journey mapping, and transforming customer interactions.
Frontline Employee Experience
She advocates for frontline experience, identifying risks and feedback to enhance processes and ensure consistent support for employees.
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Career

Work history

5-2021
Senior Customer Experience Manager
T-Mobile
10-2020 - 5-2021
Go to Market Manager
T-Mobile
4-2020 - 10-2020
Program Manager III
T-Mobile
10-2008 - 4-2020
Program/Project Manager II
Sprint
9-2007 - 10-2008
Operations Supervisor
Sprint
In the press

Media appearances

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Education
2001 - 2002
Associates in Applied Science in Radio Broadcast
Brown College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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