Karina Escalona Pino

Karina is a Civil Industrial Engineer with over 14 years of experience specializing in customer experience, continuous improvement, and strategic innovation. As Customer Experience Deputy Manager at ISALUD, she leverages her background in process optimization and service design to enhance business performance with a strong customer-centric focus. Colleagues describe her as results-oriented, professional, and an excellent problem-solver.

Driven by a lifelong curiosity to understand how things work, Karina is passionate about applying her skills beyond her professional role. She actively mentors young female entrepreneurs in the engineering field and has a notable interest in how technology, such as mobile apps, can be developed to better serve the elderly community.

Interesting fact: Her passion for understanding systems began in childhood, where she would often disassemble objects simply to discover how they functioned.