Karina Escalona Pino

Sharpshooter
DISC Type : CD

Subgerente experiencia clientes at ISALUD Isapre de Codelco

Santiago, Santiago Metropolitan Region, Chile

Overview

Karina is a Civil Industrial Engineer with over 14 years of experience specializing in customer experience, continuous improvement, and strategic innovation. As Customer Experience Deputy Manager at ISALUD, she leverages her background in process optimization and service design to enhance business performance with a strong customer-centric focus. Colleagues describe her as results-oriented, professional, and an excellent problem-solver.

Driven by a lifelong curiosity to understand how things work, Karina is passionate about applying her skills beyond her professional role. She actively mentors young female entrepreneurs in the engineering field and has a notable interest in how technology, such as mobile apps, can be developed to better serve the elderly community.

Interesting fact: Her passion for understanding systems began in childhood, where she would often disassemble objects simply to discover how they functioned.

Personality Overview

Thorough Evaluator

Rigorous & Demanding

Precise But Practical

They are less concerned about the product and more about its potential impact.  They do not care very much about building rapport or relationships. They respond better to strong and respectful interactions.

Topics They Care About

Customer Experience Design
Her entire career is centered on CX, holding certifications in Service Design and Design Thinking, and leading customer experience teams in multiple industries.
Strategic Innovation
She holds a Master's in Innovation and has led numerous strategic projects focused on transformation and continuous improvement in commercial areas.
Process Optimization
Her core professional interest is helping organizations optimize their business processes, a skill rooted in her Civil Industrial Engineering background and applied throughout her career.

Media Appearances

Karina has no verified media appearances

Work History

4-2022
Subgerente experiencia clientes at ISALUD Isapre de Codelco
11-2020 - 4-2022
Head of International Customer Service at Agrosuper
12-2018 - 11-2020
Director of operations - Customer experience at BARE International
3-2017 - 12-2018
Operations manager - Customer experience at BARE International
4-2015 - 3-2017
Head of commercial analysis and planning at Isapre Consalud

Education

2020 - 2021
Master's degree from Universidad Adolfo Ibáñez
1998 - 2005
Civil Industrial Engineer from Pontificia Universidad Católica de Valparaíso

More Information

Social Presence :

Prographics :

Exp : 18 Location : Santiago, Santiago Metropolitan Region, Chile Job Level : N/A Designation : Subgerente experiencia clientes at ISALUD Isapre de Codelco
URL has been copied!

Insights For Selling To Karina

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Hold your ground without indulging in one-upmanship
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Do not spend too much time focusing on product tech or features
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Karina is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Karina

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Karina move?

  • If convinced, they can reach decisions quite fast.
  • Can Karina take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Karina

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.