Karina Escalona Pino in

Karina Escalona Pino

Sharpshooter · DISC type CD
Subgerente experiencia clientes at ISALUD Isapre de Codelco
📍 Santiago, Santiago Metropolitan Region, Chile

Karina is a Civil Industrial Engineer with over 14 years of experience specializing in customer experience, continuous improvement, and strategic innovation. As Customer Experience Deputy Manager at ISALUD, she leverages her background in process optimization and service design to enhance business performance with a strong customer-centric focus. Colleagues describe her as results-oriented, professional, and an excellent problem-solver.

Driven by a lifelong curiosity to understand how things work, Karina is passionate about applying her skills beyond her professional role. She actively mentors young female entrepreneurs in the engineering field and has a notable interest in how technology, such as mobile apps, can be developed to better serve the elderly community.

Interesting fact: Her passion for understanding systems began in childhood, where she would often disassemble objects simply to discover how they functioned.

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Experience
18 Years
Current Role
Subgerente experiencia clientes
Location
Santiago, Santiago Metropolitan Region, Chile
Personality Overview

How Karina shows up

Thorough Evaluator
Rigorous & Demanding
Precise But Practical

They are less concerned about the product and more about its potential impact. They do not care very much about building rapport or relationships. They respond better to strong and respectful interactions.

Priorities

Topics Karina cares about

Customer Experience Design
Her entire career is centered on CX, holding certifications in Service Design and Design Thinking, and leading customer experience teams in multiple industries.
Strategic Innovation
She holds a Master's in Innovation and has led numerous strategic projects focused on transformation and continuous improvement in commercial areas.
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Career

Work history

4-2022
Subgerente experiencia clientes
ISALUD Isapre de Codelco
11-2020 - 4-2022
Head of International Customer Service
Agrosuper
12-2018 - 11-2020
Director of operations - Customer experience
BARE International
3-2017 - 12-2018
Operations manager - Customer experience
BARE International
4-2015 - 3-2017
Head of commercial analysis and planning
Isapre Consalud
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2020 - 2021
Master's degree
Universidad Adolfo Ibáñez
1998 - 2005
Civil Industrial Engineer
Pontificia Universidad Católica de Valparaíso
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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