Karla Kannan

Initiator
DISC Type : Di

Director, Information Technology – Openings & Transitions at Auberge Collection

Miami, Florida, United States

Overview

Karla Kannan is the Director of IT for Openings & Transitions at Auberge Collection, steering digital transformation in luxury hospitality. An award-winning customer experience (CX) executive with a background at Four Seasons, she excels in scaling post-sale operations for SaaS and creative platforms. People often describe her as a strategic, empathetic, and thoughtful leader.

Originally from Mexico City, Karla is passionate about mentorship and community, actively participating in organizations like Women of Customer Success and Latinas in Tech. She leverages her bicultural background to connect with diverse audiences and champions paying it forward to the next generation of professionals.

Unique fact: Karla initially went to law school in Mexico before immigrating to the U. S. and finding her passion at the intersection of hospitality and technology.

Personality Overview

Impact-Oriented

Conviction Driven

Friendly Challenger

They usually prefer to drive the conversation.  They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Digital Transformation
Her current role focuses on leading IT strategy and digital transformation for new luxury hotel openings, a core theme throughout her recent career.
Customer Experience
Recognized as a Top 100 Customer Success Strategist, CX is the foundational pillar of her entire career, from SaaS to hospitality.
Hospitality Innovation
Combines deep experience from Four Seasons with her current IT leadership role at Auberge to drive technology-led innovation in the luxury hospitality sector.

Media Appearances

Karla has no verified media appearances

Work History

11-2025
Director, Information Technology – Openings & Transitions at Auberge Collection
11-2025
Advisor, Strategy & Operations at Scopio
9-2024 - 11-2025
Fractional Head of Customer Experience and Operations at Scopio
10-2024
Principal Consultant at Quimera
2-2025
Chapter President at Women of Customer Success

Education

Master of Arts (M.A.) from Roosevelt University
Bachelor of Arts (B.A.) from Illinois Institute of Art

More Information

Social Presence :

Prographics :

Exp : 3 Location : Miami, Florida, United States Job Level : Mid-senior Designation : Director, Information Technology – Openings & Transitions at Auberge Collection
URL has been copied!

Insights For Selling To Karla

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Refer to testimonials from well known people to highlight the value of your product
  • Acknowledge their status and position during the conversation

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Karla is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Karla

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Karla move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Karla take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Karla

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.