Karla Kannan is the Director of IT for Openings & Transitions at Auberge Collection, steering digital transformation in luxury hospitality. An award-winning customer experience (CX) executive with a background at Four Seasons, she excels in scaling post-sale operations for SaaS and creative platforms. People often describe her as a strategic, empathetic, and thoughtful leader.
Originally from Mexico City, Karla is passionate about mentorship and community, actively participating in organizations like Women of Customer Success and Latinas in Tech. She leverages her bicultural background to connect with diverse audiences and champions paying it forward to the next generation of professionals.
Unique fact: Karla initially went to law school in Mexico before immigrating to the U. S. and finding her passion at the intersection of hospitality and technology.
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