Karla Kannan in

Karla Kannan

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Director, Information Technology – Openings & Transitions at Auberge Collection
📍 Miami, Florida, United States

Karla Kannan is the Director of IT for Openings & Transitions at Auberge Collection, steering digital transformation in luxury hospitality. An award-winning customer experience (CX) executive with a background at Four Seasons, she excels in scaling post-sale operations for SaaS and creative platforms. People often describe her as a strategic, empathetic, and thoughtful leader.

Originally from Mexico City, Karla is passionate about mentorship and community, actively participating in organizations like Women of Customer Success and Latinas in Tech. She leverages her bicultural background to connect with diverse audiences and champions paying it forward to the next generation of professionals.

Unique fact: Karla initially went to law school in Mexico before immigrating to the U. S. and finding her passion at the intersection of hospitality and technology.

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Experience
3 Years
Current Role
Director, Information Technology – Openings & Transitions
Job Level
Mid-senior
Location
Miami, Florida, United States
Personality Overview

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Priorities

Topics Karla cares about

Digital Transformation
Her current role focuses on leading IT strategy and digital transformation for new luxury hotel openings, a core theme throughout her recent career.
Customer Experience
Recognized as a Top 100 Customer Success Strategist, CX is the foundational pillar of her entire career, from SaaS to hospitality.
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Career

Work history

11-2025
Director, Information Technology – Openings & Transitions
Auberge Collection
11-2025
Advisor, Strategy & Operations
Scopio
9-2024 - 11-2025
Fractional Head of Customer Experience and Operations
Scopio
10-2024
Principal Consultant
Quimera
2-2025
Chapter President
Women of Customer Success
In the press

Media appearances

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Education
Master of Arts (M.A.)
Roosevelt University
Bachelor of Arts (B.A.)
Illinois Institute of Art
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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