Kate Neal in

Kate Neal

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Customer Advisor, AI Strategy at Gainsight
📍 Olympia, Washington, United States

Kate Neal is a Customer Success Leader and Strategic AI Advisor at Gainsight, specializing in driving growth and retention within the Enterprise B2B SaaS sector. A graduate of Boise State University, she is a data-driven leader focused on delivering measurable outcomes and fostering executive-level relationships.

Beyond her professional pursuits, Kate is a passionate plant enthusiast, an avid Peloton user, and a world traveler. She embraces being a lifelong learner and is dedicated to creative and strategic thinking in all aspects of her life.

She is a frequent speaker and thought leader on the next evolution in customer success, particularly the rise of AI and agentic systems.

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Experience
14 Years
Current Role
Customer Advisor, AI Strategy
Location
Olympia, Washington, United States
Personality Overview

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Priorities

Topics Kate cares about

AI in Customer Success
As a Strategic AI Advisor for Gainsight, she frequently speaks at industry events on implementing AI and agents to enhance customer success strategies.
SaaS Growth & Retention
Her career is focused on crafting and executing strategies that increase customer retention, drive product adoption, and accelerate business growth for SaaS companies.
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Career

Work history

9-2025
Customer Advisor, AI Strategy
Gainsight
9-2024 - 9-2025
Senior Director of Customer Success
Gainsight
10-2021 - 9-2024
Senior Director of Customer Success
Staircase AI
12-2020 - 10-2021
Director of Customer Success
Engage3
6-2020 - 12-2020
Senior Manager, CS Operations
CommerceIQ
In the press

Media appearances

The Evolution of Customer Success Relies on Real-Time Insights. Featured in Gainsight Blog
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Education
Bachelor's degree
Boise State University
Social presence
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Behavioral profile

DISC profile (public)

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