Kathleen Brown

Visionary
DISC Type : Ds

Vice President Customer Success at Trella Health

Atlanta Metropolitan Area, United States

Overview

Kathleen has no verified overview

Personality Overview

Early Adopter

Risk Tolerant

Goal-Oriented

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Kathleen has no verified topics they care about

Media Appearances

Kathleen has no verified media appearances

Work History

2-2026
Vice President Customer Success at Trella Health
4-2021 - 1-2026
AVP Customer Experience & Engagement at Inovalon
1-2018 - 4-2021
Senior Vice President Customer Success and Innovation at ClearBalance HealthCare
1-2002 - 12-2017
Vice President at McKesson
1-2000 - 1-2002
Consultant at C-3 Marketing/Lassiter Associates

Education

BS from University of Florida - Warrington College of Business

More Information

Social Presence :

Prographics :

Exp : 29 Location : Atlanta Metropolitan Area, United States Job Level : Senior Designation : Vice President Customer Success at Trella Health
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Insights For Selling To Kathleen

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • Use phrases like 'your team deserves', 'best in class' etc.
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't go over them unless you are left with no other option
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kathleen is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Kathleen

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Kathleen move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Kathleen take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Kathleen

Personality Compatibility


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