Katie Catlender in

Katie Catlender

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EVP, Chief Operating Officer at Point32Health
📍 Boston, Massachusetts, United States

Katie Catlender is the EVP and Chief Operating Officer at Point32Health, overseeing IT and health plan service operations. With over 25 years of experience in the healthcare industry, she has a deep background in customer experience, strategy, and operations from roles at Cambridge Savings Bank and Blue Cross Blue Shield of Massachusetts.

Katie is an active community leader, serving as a board member for both Special Olympics Massachusetts and Caritas Communities, an organization focused on preventing homelessness. She is a vocal advocate for diversity and inclusion, particularly supporting women in leadership and the empowerment of athletes with intellectual disabilities.

She holds a B. A. in Health Management and Policy from the University of New Hampshire.

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Experience
29 Years
Current Role
EVP, Chief Operating Officer
Job Level
Leadership
Location
Boston, Massachusetts, United States
Personality Overview

How Katie shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Katie cares about

Customer Experience
Her career has centered on customer-centric leadership, holding titles like Chief Customer Officer and Head of Customer Experience at previous companies like Cambridge Savings Bank and BCBS.
Healthcare Operations
As COO of Point32Health, she manages IT, service operations, and business continuity. She also has a degree in Health Management and Policy.
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Career

Work history

1-2024
EVP, Chief Operating Officer
Point32Health
2-2020 - 1-2024
Executive Vice President, Chief Customer Officer
Cambridge Savings Bank
1-2018 - 1-2020
Head of Customer Experience, Strategy & Operations
Blue Cross Blue Shield of Massachusetts
2-2015 - 12-2017
Chief Customer Officer, Chief Commercial Officer
Neighborhood Health Plan
12-2012 - 12-2017
Vice President Of Operations
Neighborhood Health Plan
In the press

Media appearances

Point32Health names 3 to C‑suite. Featured in Becker's Payer Issues
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Education
Health/Health Care Administration/Management
Universit of New Hampshire
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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