Katie Catlender

Examiner
DISC Type : cs

EVP, Chief Operating Officer at Point32Health

Boston, Massachusetts, United States

Overview

Katie Catlender is the EVP and Chief Operating Officer at Point32Health, overseeing IT and health plan service operations. With over 25 years of experience in the healthcare industry, she has a deep background in customer experience, strategy, and operations from roles at Cambridge Savings Bank and Blue Cross Blue Shield of Massachusetts.

Katie is an active community leader, serving as a board member for both Special Olympics Massachusetts and Caritas Communities, an organization focused on preventing homelessness. She is a vocal advocate for diversity and inclusion, particularly supporting women in leadership and the empowerment of athletes with intellectual disabilities.

She holds a B. A. in Health Management and Policy from the University of New Hampshire.

Personality Overview

Tough To Convince

Late Adopter

Process Oriented

They are quite aware of their needs and limitations, so they are unlikely to over-promise.  They do not like taking risks at all and go for proven options in the end. Being observant comes to them naturally.

Topics They Care About

Customer Experience
Her career has centered on customer-centric leadership, holding titles like Chief Customer Officer and Head of Customer Experience at previous companies like Cambridge Savings Bank and BCBS.
Healthcare Operations
As COO of Point32Health, she manages IT, service operations, and business continuity. She also has a degree in Health Management and Policy.
Community Engagement
Serves on the board for Special Olympics Massachusetts and Caritas Communities, demonstrating a commitment to supporting athletes with disabilities and preventing homelessness in the Boston area.

Media Appearances

Point32Health names 3 to C‑suite. Featured in Becker's Payer Issues

See Now

Work History

1-2024
EVP, Chief Operating Officer at Point32Health
2-2020 - 1-2024
Executive Vice President, Chief Customer Officer at Cambridge Savings Bank
1-2018 - 1-2020
Head of Customer Experience, Strategy & Operations at Blue Cross Blue Shield of Massachusetts
2-2015 - 12-2017
Chief Customer Officer, Chief Commercial Officer at Neighborhood Health Plan
12-2012 - 12-2017
Vice President Of Operations at Neighborhood Health Plan

Education

Health/Health Care Administration/Management from Universit of New Hampshire

More Information

Social Presence :

Prographics :

Exp : 29 Location : Boston, Massachusetts, United States Job Level : Leadership Designation : EVP, Chief Operating Officer at Point32Health
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Insights For Selling To Katie

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Be firm in your communication and stay in control
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Katie is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Katie

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Katie move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Katie take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Katie

Personality Compatibility


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