Katie Stabler CCXP

Commander
DISC Type : D

CX Consultant at Ports of Jersey

Mobberley, England, United Kingdom

Overview

Katie Stabler is the Founder and Director of CULTIVATE, a global consultancy focused on transforming customer experience into a cultural movement. A top-ranked CX thought leader and author of "CX-ISM, " she specializes in the psychology of human behavior to drive change. People she has worked with often describe her as driven, passionate, and focused.

Outside of her professional work, Katie is a skilled cook who competed as a quarter-finalist on MasterChef UK. She also enjoys reading, listening to podcasts, and is a Certified Customer Experience Professional who holds a Masters in social policy from the University of Staffordshire.

Unique fact: She was a Quarter Finalist on the BBCs competitive cooking show, MasterChef.

Personality Overview

Impact-Driven

Decisive

Strong-Willed

More than the product, they care about the effectiveness of the product.  They like to act fast and expect others to do the same. They like to be in a position where they can control the conversation and terms.

Topics They Care About

CX as a Movement
Her core philosophy, "CX-Ism, " focuses on embedding customer experience into a company's culture and leadership, rather than treating it as a separate strategy.
Psychology in CX
She frequently discusses and applies the psychological principles of human behavior and emotional connection to build more meaningful customer-centric strategies.
Thought Leadership
She is an author, keynote speaker, and event host, consistently ranked as a top global CX leader, shaping industry conversation through her writing and speaking engagements.

Media Appearances

Katie has no verified media appearances

Work History

9-2024 - 12-2024
CX Consultant at Ports of Jersey
10-2023
Event host at Awards International
3-2022
Customer Experience Consultant at EvaluAgent®
7-2021 - 7-2024
Customer Experience Consultant at Fujitsu
5-2021 - 7-2021
Customer Experience Consultant (Research, User Testing and Service Design) at Citizens Advice

Education

2014 - 2015
Masters in social policy from University of Staffordshire
2005 - 2008
Bachelor's degree from University of Sunderland

More Information

Social Presence :

Prographics :

Exp : 15 Location : Mobberley, England, United Kingdom Job Level : Leadership Designation : CX Consultant at Ports of Jersey
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Insights For Selling To Katie

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Speak about competitive differentiation that your product offers

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Do not spend too much time focusing on product tech or features
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Katie is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Katie

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Katie move?

  • They can take decisions very fast if you manage to convince them.
  • Can Katie take some risk or not?

  • The risks don’t matter much to them.

You And Katie

Personality Compatibility


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