Katja Halma in

Katja Halma

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Director of Customer Success at Visionplanner
📍 Netherlands

Katja Halma is the Director of Customer Success at Visma Visionplanner, where she leverages over twenty years of management experience to enhance customer experience. A graduate of Nyenrode Business University with a Masters in Change Management, colleagues describe her as an enthusiastic, driven, and powerful people manager who excels at developing talent.

Katja brings a high level of energy and humor to her leadership style. She is known for being a direct and honest communicator, passionate about creating an environment where team members can unlock their full potential and achieve exceptional results. Her focus is on empowering people within clear frameworks.

Her personal motto is "maak het verschil! " ("make a difference! "), which guides her approach to leadership and her commitment to delivering extra value.

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Experience
16 Years
Current Role
Director of Customer Success
Job Level
Mid-senior
Location
Netherlands
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Katja cares about

Customer Experience
With over 20 years in the field, her role is centered on ensuring clients can optimally use software by improving their overall experience and support.
Change Management
Holds a Master's in Change Management and has a proven track record of successfully guiding teams from product-centric to customer-centric operational models.
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Career

Work history

4-2021
Director of Customer Success
Visionplanner
11-2019 - 4-2021
Productowner Assisted Services
Liander
9-2016 - 11-2019
Teammanager klantenservice
Liander
3-2016 - 9-2016
Teammanager Bedrijvendesk
Rabobank Arnhem en Omstreken
1-2015 - 2-2016
Manager Accountmanager Team
ING
In the press

Media appearances

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Education
2015 - 2016
Master Verandermagement
Nyenrode Business University
Product Owner PSPO1
Fieldworx BV
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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