Kawaldeep Singh Anand

Judge
DISC Type : Dc

Head of Product - Customer Experience at Tesco

Hertford, England, United Kingdom

Overview

Kawaldeep Singh Anand is a product leader with 23 years of experience driving large-scale digital transformations in retail, eCommerce, and supply chain for B2C and B2B ecosystems. A graduate of Punjab Engineering College and IIM Mumbai, he holds CSPO and CPIM certifications. Colleagues describe him as versatile, creative, and a high-energy team player.

He is the author of the publication "ERP II Explained".

Personality Overview

Objective Thinker

Features Driven

Generally Skeptic

They put a lot of effort into ensuring personal success.  They like to stay in control of the negotiation or defining of the terms. They prefer to move quickly, and expect the same from others.

Topics They Care About

Digital Customer Experience
Currently leads the customer experience product portfolio for Tesco's multi-billion-pound online grocery business. He believes great customer experience is built on data, insight, and trust.
Supply Chain Modernisation
Has a proven track record of transforming fulfilment and distribution from legacy systems to modern, product-centric architectures to enable scalable growth.
Product Road-mapping
Actively contributes to the product management community by sharing his expertise and notes on effective product road-mapping for new and aspiring product managers.

Media Appearances

Kawaldeep has no verified media appearances

Work History

1-2023
Head of Product - Customer Experience at Tesco
7-2018 - 2022
Head of Product - Fulfilment at Tesco
9-2016 - 7-2018
Principal Product Manager at EdgeVerve
8-2015 - 8-2016
Head Of Engineering & Technology at Tesco Bengaluru
11-2010 - 7-2015
Senior Product Manager at Tesco Bengaluru

Education

2001 - 2003
PGDIM (NITIE) from Indian Institute of Management Mumbai
1996 - 2000
B.E. from Punjab Engineering College

More Information

Social Presence :

Prographics :

Exp : 23 Location : Hertford, England, United Kingdom Job Level : Mid-senior Designation : Head of Product - Customer Experience at Tesco
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Insights For Selling To Kawaldeep Singh

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Objectively showcase the impact that your product creates

DONT's

  • Don't try too hard to forge relationships with them
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kawaldeep Singh is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Kawaldeep Singh

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Kawaldeep Singh move?

  • If convinced, they can reach decisions quite fast.
  • Can Kawaldeep Singh take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Kawaldeep Singh

Personality Compatibility


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