Keegan P.

Questioner
DISC Type : c

Global Customer Retention Director at PitchBook

New York, New York, United States

Overview

Keegan is the Global Customer Retention Director at PitchBook, where he has progressed through strategy and account management leadership roles. He holds a BBA from the University at Albany and a Management Accelerator certification. Colleagues note he embodies the value “excellence is a state of mind” through his strategic and research-driven approach.

Outside of work, Keegan has an entrepreneurial streak, having co-founded two ventures, HareClub and The 20Ninth. A lifelong New Yorker, he is passionate about his city and is always discovering something new, finding joy in its constant surprises despite having lived there since he was a child.

Unique Fact: His favorite thing about New York City isnt the food or entertainment, but the constant surprises and new discoveries.

Personality Overview

Value Seeker

Price-Sensitive

Not Easily Convinced

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They are more likely than others to negotiate on pricing and terms. They prefer to fully evaluate every situation.

Topics They Care About

Customer Retention
As the Global Customer Retention Director at PitchBook, this is his primary professional focus and area of expertise.
Startup Strategy
Previously served as Director, SMB & Startup Strategy at PitchBook, indicating a strong background in supporting early-stage companies.
Entrepreneurship
Demonstrated a passion for building businesses by co-founding two separate ventures, HareClub and The 20Ninth.

Media Appearances

Keegan has no verified media appearances

Work History

4-2025
Global Customer Retention Director at PitchBook
3-2022 - 3-2025
Director, SMB & Startup Strategy at PitchBook
1-2021 - 3-2022
Senior Manager, East Coast Account Management at PitchBook
1-2016
Co-Founder at HareClub
2-2024
Co-Founder at The 20Ninth

Education

2005 - 2009
Bachelor of Business Administration (BBA) from University at Albany
2001 - 2005
Education details unavailable from Brooklyn Technical High School

More Information

Social Presence :

Prographics :

Exp : 10 Location : New York, New York, United States Job Level : Mid-senior Designation : Global Customer Retention Director at PitchBook
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Insights For Selling To Keegan

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Keegan is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Keegan

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Keegan move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Keegan take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Keegan

Personality Compatibility


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