KeerthiVivek Muniappan

Questioner
DISC Type : c

Head - Solution Consulting - MM India at ServiceNow

Bengaluru, Karnataka, India

Overview

KeerthiVivek Muniappan leads Digital Solution Consulting for India & South Asia at ServiceNow. An MBA graduate, he specializes in digital transformation and customer experience, with a background from senior roles at SAP and Adobe. Colleagues praise him as an excellent analytical thinker who can capture anyones undivided attention.

Described by peers as ambitious and perpetually curious, he is passionate about learning and sharing knowledge. He is known for his proactive nature and strong interpersonal skills, which make him a highly engaging and effective communicator.

Early in his career, he and his team won the national SAP BizTech DemoJam competition for their innovative software demonstration.

Personality Overview

Value Seeker

Price-Sensitive

Cautious & Analytical

It is quite likely of them to ask for pricing or other concessions.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Digital Transformation
He frequently posts about leveraging technology platforms like ServiceNow to help large enterprises achieve significant and sustainable business transformation.
Generative AI
In his new role, he is focused on the practical application of AI in business, using the hashtag #PutAItoWork to highlight its importance.
Customer Experience
His background at SAP and Adobe was centered on CX, focusing on data-driven marketing, hyper-personalization, and creating customers for life.

Media Appearances

KeerthiVivek has no verified media appearances

Work History

3-2024
Head - Solution Consulting - MM India at ServiceNow
1-2023 - 3-2024
Director - Solution Engineering for Customer Data & Marketing Solutions at SAP
7-2023 - 2-2024
APJ Business Manager (Chief of Staff) for Customer Advisory Organization (Fellowship) at SAP
6-2021 - 1-2023
Senior CX Solution Expert (Lead Solution Consultant - Digital Marketing & Customer Data Management) at SAP
6-2021
Senior Solutions Consultant (Global Accounts) at Adobe

Education

2012 - 2014
Master of Business Administration (MBA) from SYMBIOSIS INTERNATIONAL UNIVERSITY
2006 - 2010
Bachelor of Engineering (BE) from Anna University Chennai

More Information

Social Presence :

Prographics :

Exp : 10 Location : Bengaluru, Karnataka, India Job Level : N/A Designation : Head - Solution Consulting - MM India at ServiceNow
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Insights For Selling To KeerthiVivek

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with KeerthiVivek is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from KeerthiVivek

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will KeerthiVivek move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can KeerthiVivek take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And KeerthiVivek

Personality Compatibility


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