Kelvin Ngo

Galvanizer
DISC Type : Id

Customer Success Manager at Roll Digital

Greater Tampa Bay Area, United States

Overview

Kelvin is a Client Success Manager at Roll Digital with a diverse background in sales, brand development, and entrepreneurship. He specializes in managing B2B client relationships and has founded multiple companies from the ground up. He holds an Agile Scrum Master certification.

Outside of work, Kelvin is a self-proclaimed "Cinephile" and "Noodle Connoisseur, " pointing to passions for film and food. His experience founding a Muay Thai community also suggests a strong interest in martial arts and community engagement.

He built his company, Muay Thai Warriors, from an idea to over 1, 000 members and $10, 000 in revenue in just three months.

Personality Overview

Persuader

Trusting

Self-Assured

They are not against taking risks and can make tough decisions when required.
  They are more likely to accept new and exciting technologies. They prefer to ensure that they are in control of the situation.

Topics They Care About

Entrepreneurial Ventures
He has founded multiple businesses from scratch, including a media production company and a martial arts community, handling everything from sales to operations.
Client Success
His career is centered on managing and growing B2B client portfolios, ensuring customer satisfaction, retention, and strategic growth through strong relationships.
Community Building
He successfully built a thriving community of over 1, 000 members for his Muay Thai venture and emphasizes creating spaces where people and businesses can grow.

Media Appearances

Kelvin has no verified media appearances

Work History

2-2026
Customer Success Manager at Roll Digital
4-2025 - 2-2026
Account Manager at Two Way Direct
7-2024 - 3-2025
Chief Executive Officer at Muay Thai Warriors
5-2024 - 8-2024
Customer Success Manager at Integration Ops
1-2024 - 6-2024
Business Development Representative at BetterSetters Global 🌎

Education

8-2020 - 6-2022
Associate's Degree from Pasco-Hernando State College

More Information

Social Presence :

Prographics :

Exp : 6 Location : Greater Tampa Bay Area, United States Job Level : Middle Designation : Customer Success Manager at Roll Digital
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Insights For Selling To Kelvin

During A Call Or A Meeting

DO's

  • Take a friendly, informal yet confident approach while pitching
  • Use words like ‘partner’, ‘together’, ‘impact’ etc.
  • Talk about other customers and how they have derived value from your product

DONT's

  • Don’t be excessively objective, focus on building a story first
  • Don’t hesitate from asking questions, but take a friendly and warm approach
  • Don’t rely too much on what they promise, make your own deductions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kelvin is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Kelvin

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Kelvin move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Kelvin take some risk or not?

  • If necessary, they will be ready to take risks.

You And Kelvin

Personality Compatibility


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