As the SVP of Operations at Oak Street Health, he is a patient advocate focused on CX and operations strategy. With a background from McKinsey and a degree from Indiana Universitys Kelley School of Business, he is dedicated to humanizing healthcare and improving care for older adults.
He champions the concept of "humanizing healthcare" and is building a world-class voice of the customer program to ensure patient voices shape the primary care experience.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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