Ken Eagle in

Ken Eagle

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Senior Vice President Operations at Oak Street Health, part of CVS Health
📍 Greater Chicago Area, United States

As the SVP of Operations at Oak Street Health, he is a patient advocate focused on CX and operations strategy. With a background from McKinsey and a degree from Indiana Universitys Kelley School of Business, he is dedicated to humanizing healthcare and improving care for older adults.

He champions the concept of "humanizing healthcare" and is building a world-class voice of the customer program to ensure patient voices shape the primary care experience.

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Experience
13 Years
Current Role
Senior Vice President Operations
Job Level
Leadership
Location
Greater Chicago Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Ken cares about

Patient Experience
He has held multiple senior roles focused on patient experience and engagement, aiming to design experiences that truly "humanize" care.
Healthcare Operations
His current role as SVP of Operations focuses on improving access, convenience, and personalization in healthcare journeys for older adults.
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Career

Work history

11-2025
Senior Vice President Operations
Oak Street Health, part of CVS Health
4-2024 - 11-2025
Senior Vice President of Patient Experience and Engagement
Oak Street Health, part of CVS Health
12-2021 - 4-2024
Vice President of Patient Experience and Engagement
Oak Street Health, part of CVS Health
3-2021 - 12-2021
Senior Director of Patient Engagement
Oak Street Health, part of CVS Health
4-2018 - 3-2021
Healthcare Engagement Manager
McKinsey & Company
In the press

Media appearances

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Education
Bachelor of Science
Indiana University - Kelley School of Business
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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