Kenji Hayward
Login to view DISC.Kenji Hayward is the Sr. Director of Support at Front and a Co-Founder of CraftCX, recognized as the 2025 Customer Support Leader of the Year. He excels at building award-winning, AI-first global support teams and holds certifications in AI business strategy. Colleagues describe him as collaborative, intentional, and a fantastic listener.
Kenjis professional philosophy is deeply rooted in "ikigai, " a Japanese concept for finding purpose in work, inspired by his grandmother. This principle guides his passion for mentoring his team and fostering their professional growth, believing that genuine care is the foundation for exceptional customer experiences.
He has successfully built such a strong team culture that customers have tried to poach his support agents.
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