Ketan Tambe

Sharpshooter
DISC Type : DC

Senior Customer Success Consultant | SaaS & HCM Solutions at Self-employed

Thane, Maharashtra, India

Overview

Ketan is a senior customer success leader with over 16 years of experience in enterprise SaaS and HR technology. He specializes in managing multi-million dollar portfolios, consistently achieving 95-100% renewal rates and perfect NPS scores. Colleagues describe him as solution-focused, calm, approachable, and highly committed to driving client success through strategic engagement.

He was recognized as the "Impact CSM of the Year" for achieving the highest NPS score across his accounts.

Personality Overview

Rigorous & Demanding

Precise But Practical

Fast But Analytical

They respond better to strong and respectful interactions.  They like to act fast and expect others to do the same. They are not focused on building rapport and relationships.

Topics They Care About

Customer Value
His personal focus is to "Drive value. Strengthen relationships. Enable growth, " which is central to his role and public posts.
Churn Mitigation
He actively writes about strategies for turning at-risk accounts into successful renewals, sharing his direct experience and frameworks.
HR Technology
His entire career is rooted in the HR tech space, with deep experience in HRIS, LMS, and HCM platforms like Cornerstone and PeopleStrong.

Media Appearances

Ketan has no verified media appearances

Work History

11-2025
Senior Customer Success Consultant | SaaS & HCM Solutions at Self-employed
11-2022 - 11-2025
Senior Customer Success Manager at Cornerstone OnDemand
4-2021 - 12-2022
Customer Success Manager at PeopleStrong
2-2020 - 1-2021
Senior Manager Project Management at HONO
9-2016 - 2-2020
Sage X3 People Senior Functional Consultant at Greytrix India Pvt Ltd

Education

3-2009 - 9-2011
MBA from Sikkim Manipal Institute of Technology - SMU
2-2006 - 7-2007
Diploma in Software Engineering from NIIT Pune

More Information

Social Presence :

Prographics :

Exp : 9 Location : Thane, Maharashtra, India Job Level : Middle Designation : Senior Customer Success Consultant | SaaS & HCM Solutions at Self-employed
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Insights For Selling To Ketan

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Get to the point quickly instead of spending time doing small talk
  • Objectively showcase the impact that your product creates

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Avoid being a storyteller and don’t try to oversell
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ketan is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Ketan

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Ketan move?

  • They can take decisions very fast if you manage to convince them.
  • Can Ketan take some risk or not?

  • The risks don’t matter much to them.

You And Ketan

Personality Compatibility


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