Ketan is a senior customer success leader with over 16 years of experience in enterprise SaaS and HR technology. He specializes in managing multi-million dollar portfolios, consistently achieving 95-100% renewal rates and perfect NPS scores. Colleagues describe him as solution-focused, calm, approachable, and highly committed to driving client success through strategic engagement.
He was recognized as the "Impact CSM of the Year" for achieving the highest NPS score across his accounts.
Read the full overview →They respond better to strong and respectful interactions. They like to act fast and expect others to do the same. They are not focused on building rapport and relationships.
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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