Ketan Tambe in

Ketan Tambe

Sharpshooter · DISC type DC
Senior Customer Success Consultant | SaaS & HCM Solutions at Self-employed
📍 Thane, Maharashtra, India

Ketan is a senior customer success leader with over 16 years of experience in enterprise SaaS and HR technology. He specializes in managing multi-million dollar portfolios, consistently achieving 95-100% renewal rates and perfect NPS scores. Colleagues describe him as solution-focused, calm, approachable, and highly committed to driving client success through strategic engagement.

He was recognized as the "Impact CSM of the Year" for achieving the highest NPS score across his accounts.

Read the full overview →
Experience
9 Years
Current Role
Senior Customer Success Consultant | SaaS & HCM Solutions
Job Level
Middle
Location
Thane, Maharashtra, India
Personality Overview

How Ketan shows up

Rigorous & Demanding
Precise But Practical
Fast But Analytical

They respond better to strong and respectful interactions. They like to act fast and expect others to do the same. They are not focused on building rapport and relationships.

Priorities

Topics Ketan cares about

Customer Value
His personal focus is to "Drive value. Strengthen relationships. Enable growth, " which is central to his role and public posts.
Churn Mitigation
He actively writes about strategies for turning at-risk accounts into successful renewals, sharing his direct experience and frameworks.
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Career

Work history

11-2025
Senior Customer Success Consultant | SaaS & HCM Solutions
Self-employed
11-2022 - 11-2025
Senior Customer Success Manager
Cornerstone OnDemand
4-2021 - 12-2022
Customer Success Manager
PeopleStrong
2-2020 - 1-2021
Senior Manager Project Management
HONO
9-2016 - 2-2020
Sage X3 People Senior Functional Consultant
Greytrix India Pvt Ltd
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
3-2009 - 9-2011
MBA
Sikkim Manipal Institute of Technology - SMU
2-2006 - 7-2007
Diploma in Software Engineering
NIIT Pune
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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