Kevin L.
Captain · DISC type DSWith over 25 years of experience, Kevin is a strategic and surgical leader in the contact center industry, currently serving as Vice President of Government Solutions at TLCx. He specializes in driving growth for public sector clients by integrating AI-powered digital technology with voice solutions. He studied Criminology at Indiana University of Pennsylvania.
Outside of his direct operational duties, Kevin is a passionate advocate for veteran-owned businesses, frequently highlighting the mission-first mindset this brings to his work. He is also a dedicated mentor, having been instrumental in helping colleagues advance their careers from entry-level roles to executive positions.
He is the founder of his own business strategy firm, Lilac Consulting LLC.
Read the full overview →How Kevin shows up
They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time.
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Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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