DeJon Gaines in

DeJon Gaines

Inquirer · DISC type dc
Chief Technology Officer at TLCx
📍 Lexington, Kentucky, United States

DeJon Gaines is the Chief Technology Officer at TLCx, specializing in digital transformation and enterprise architecture. With a background as CIO at Conduent, he has extensive experience enhancing operational efficiency in the healthcare, technology, and financial sectors. Colleagues describe him as intelligent, dedicated, and accountable.

Originally from Kentucky, DeJon attended the University of Kentucky for Information Technology. While his professional focus is clear, his social media activity shows a keen interest in the intersection of technology with various industries and a passion for leadership and growth.

Unique fact: DeJon is a recipient of both the prestigious 2020 Conduent CEO Award and the Xerox Presidents Club Award for his contributions.

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Experience
22 Years
Current Role
Chief Technology Officer
Job Level
Leadership
Location
Lexington, Kentucky, United States
Personality Overview

How DeJon shows up

Demanding
Hard To Convince
ROI Conscious

They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Priorities

Topics DeJon cares about

AI in CX
Completed a Verint Master Class on Agentic AI and published articles on integrating AI to transform the customer experience (CX).
Digital Transformation
This is a core theme of his career, having led digital transformation ventures and IT service delivery for multi-billion-dollar global operations at Conduent.
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Career

Work history

2-2026
Chief Technology Officer
TLCx
2020 - 1-2026
CIO, Customer Experience Management
Conduent
2017 - 2020
Vice President Information Technology
Conduent
2010 - 2017
Vice President, IT Service Management
Xerox
2004 - 2010
Director – IT Service Management
ACS (Affiliated Computer Services)
In the press

Media appearances

TLCx Appoints DeJon Gaines as Chief Technology Officer. Featured in Yahoo Finance
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TLCx names DeJon Gaines as Chief Technology Officer to drive AI .... Featured in Longbridge
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Education
Information Technology
University of Kentucky
Information Technology
Central Kentucky Techincal College
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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