DeJon Gaines in

DeJon Gaines

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Chief Technology Officer at TLCx
📍 Lexington, Kentucky, United States

DeJon is the Chief Technology Officer at TLCx, a transformative executive with over 20 years of experience leading digital transformations at firms like Conduent and Xerox. He spearheads TLCxs technology roadmap and AI innovation. Colleagues describe him as intelligent, dedicated, and accountable, and he holds a B.S. in Cyber Systems Technology.

Outside of work, DeJon is a highly disciplined athlete. An avid runner, he competes in three to four Spartan obstacle races annually, bringing the same determination to physical challenges that he applies to technology transformation. He is currently training for his next race in March 2026.

Unique fact: DeJon is a recipient of the prestigious 2020 Conduent CEO Award for his significant contributions.

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Experience
22 Years
Current Role
Chief Technology Officer
Job Level
Leadership
Location
Lexington, Kentucky, United States
Personality Overview

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Decision Approach
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Priorities

Topics DeJon cares about

AI in CX
He leads AI-driven solutions at TLCx and has authored publications on AI integration in the customer experience.
Digital Transformation
This is a core theme of his 20+ year career, leading enterprise-scale digital transformations for global operations at Conduent and Xerox.
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Career

Work history

2-2026
Chief Technology Officer
TLCx
2020 - 1-2026
CIO, Customer Experience Management
Conduent
2017 - 2020
Vice President Information Technology
Conduent
2010 - 2017
Vice President, IT Service Management
Xerox
2004 - 2010
Director – IT Service Management
ACS (Affiliated Computer Services)
In the press

Media appearances

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Education
Information Technology
University of Kentucky
Information Technology
Central Kentucky Techincal College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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