DeJon Gaines

Inquirer
DISC Type : dc

Chief Technology Officer at TLCx

Lexington, Kentucky, United States

Overview

DeJon Gaines is the Chief Technology Officer at TLCx, specializing in digital transformation and enterprise architecture. With a background as CIO at Conduent, he has extensive experience enhancing operational efficiency in the healthcare, technology, and financial sectors. Colleagues describe him as intelligent, dedicated, and accountable.

Originally from Kentucky, DeJon attended the University of Kentucky for Information Technology. While his professional focus is clear, his social media activity shows a keen interest in the intersection of technology with various industries and a passion for leadership and growth.

Unique fact: DeJon is a recipient of both the prestigious 2020 Conduent CEO Award and the Xerox Presidents Club Award for his contributions.

Personality Overview

Demanding

Hard To Convince

ROI Conscious

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Topics They Care About

AI in CX
Completed a Verint Master Class on Agentic AI and published articles on integrating AI to transform the customer experience (CX).
Digital Transformation
This is a core theme of his career, having led digital transformation ventures and IT service delivery for multi-billion-dollar global operations at Conduent.
On-Premise AI
He recently discussed the importance of AI solutions that do not send sensitive data to the cloud, particularly for healthcare, finance, and government clients.

Media Appearances

TLCx Appoints DeJon Gaines as Chief Technology Officer. Featured in Yahoo Finance

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TLCx names DeJon Gaines as Chief Technology Officer to drive AI .... Featured in Longbridge

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Work History

2-2026
Chief Technology Officer at TLCx
2020 - 1-2026
CIO, Customer Experience Management at Conduent
2017 - 2020
Vice President Information Technology at Conduent
2010 - 2017
Vice President, IT Service Management at Xerox
2004 - 2010
Director – IT Service Management at ACS (Affiliated Computer Services)

Education

Information Technology from University of Kentucky
Information Technology from Central Kentucky Techincal College

More Information

Social Presence :

Prographics :

Exp : 22 Location : Lexington, Kentucky, United States Job Level : Leadership Designation : Chief Technology Officer at TLCx
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Insights For Selling To DeJon

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Be crisp while making the pitch
  • Stress on the business value that your product offers

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Do not give up if they are not convinced, try again with a different approach
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with DeJon is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from DeJon

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will DeJon move?

  • They are neither the fastest decision makers nor the slowest.
  • Can DeJon take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And DeJon

Personality Compatibility


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