DeJon Gaines

Visionary
DISC Type : Ds

Chief Technology Officer at TLCx

Lexington, Kentucky, United States

Overview

DeJon Gaines is the Chief Technology Officer at TLCx, specializing in digital transformation and enterprise architecture. With a background as CIO at Conduent, he has extensive experience enhancing operational efficiency in the healthcare, technology, and financial sectors. Colleagues describe him as intelligent, dedicated, and accountable.

Originally from Kentucky, DeJon attended the University of Kentucky for Information Technology. While his professional focus is clear, his social media activity shows a keen interest in the intersection of technology with various industries and a passion for leadership and growth.

Unique fact: DeJon is a recipient of both the prestigious 2020 Conduent CEO Award and the Xerox Presidents Club Award for his contributions.

Personality Overview

Direct & Assertive

Early Adopter

Fast But Thoughtful

They might take some time to make their mind up but once they do, they don't change it easily.  They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

AI in CX
Completed a Verint Master Class on Agentic AI and published articles on integrating AI to transform the customer experience (CX).
Digital Transformation
This is a core theme of his career, having led digital transformation ventures and IT service delivery for multi-billion-dollar global operations at Conduent.
On-Premise AI
He recently discussed the importance of AI solutions that do not send sensitive data to the cloud, particularly for healthcare, finance, and government clients.

Media Appearances

TLCx Appoints DeJon Gaines as Chief Technology Officer. Featured in Yahoo Finance

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TLCx names DeJon Gaines as Chief Technology Officer to drive AI .... Featured in Longbridge

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Work History

2-2026
Chief Technology Officer at TLCx
2020 - 1-2026
CIO, Customer Experience Management at Conduent
2017 - 2020
Vice President Information Technology at Conduent
2010 - 2017
Vice President, IT Service Management at Xerox
2004 - 2010
Director – IT Service Management at ACS (Affiliated Computer Services)

Education

Information Technology from University of Kentucky
Information Technology from Central Kentucky Techincal College

More Information

Social Presence :

Prographics :

Exp : N/A Location : Lexington, Kentucky, United States Job Level : Leadership Designation : Chief Technology Officer at TLCx
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Insights For Selling To DeJon

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Focus on the results that your product produces, expect some strategic questions in return

DONT's

  • Don't go over them unless you are left with no other option
  • Don't shy away from asking hard questions, but be extra polite
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with DeJon is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from DeJon

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will DeJon move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can DeJon take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And DeJon

Personality Compatibility


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