Kevin Maufer in

Kevin Maufer

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CS Consultant (Head of Customer Success) at Inorsa
📍 Atlanta Metropolitan Area, United States

Kevin is an executive CS/CX leader with over 20 years of experience building customer success practices that drive revenue retention and growth. Holding a degree from Towson University and a GTM certification, colleagues describe him as dedicated, knowledgeable, and result-oriented, with a talent for creating win-win outcomes.

He developed and executed CX strategies at a previous company that successfully increased client engagement and conversion rates by 25%.

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Experience
23 Years
Current Role
CS Consultant (Head of Customer Success)
Job Level
Senior
Location
Atlanta Metropolitan Area, United States
Personality Overview

How Kevin shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kevin cares about

CS Playbook Design
He has a proven track record of developing customer success playbooks to enable teams, grow revenue, and increase client engagement across multiple industries.
Revenue Retention
A core focus of his career is building practices that deliver on revenue retention and growth, a key theme in his professional summary and experience.
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Career

Work history

2-2026
CS Consultant (Head of Customer Success)
Inorsa
9-2023 - 7-2024
Vice President Customer Success
Reputation
4-2022 - 8-2023
Vice President Client Success
Vivian Health
2-2022
Principal Consultant & Fractional Leader
CXServices
2-2021 - 4-2022
Vice President Customer Excellence, Service Management
IFS North America
In the press

Media appearances

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Education
Bachelors
Towson University
Sociology
Mt. St. Mary's College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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