Kevin Maufer

Commander
DISC Type : D

CS Consultant (Head of Customer Success) at Inorsa

Atlanta Metropolitan Area, United States

Overview

Kevin is an executive CS/CX leader with over 20 years of experience building customer success practices that drive revenue retention and growth. Holding a degree from Towson University and a GTM certification, colleagues describe him as dedicated, knowledgeable, and result-oriented, with a talent for creating win-win outcomes.

He developed and executed CX strategies at a previous company that successfully increased client engagement and conversion rates by 25%.

Personality Overview

Decisive

Risk-Taker

Candid & Clear

They prefer to move quickly, and expect the same from others.  They put a lot of effort into ensuring personal success. They respond better to strong and respectful interactions.

Topics They Care About

CS Playbook Design
He has a proven track record of developing customer success playbooks to enable teams, grow revenue, and increase client engagement across multiple industries.
Revenue Retention
A core focus of his career is building practices that deliver on revenue retention and growth, a key theme in his professional summary and experience.
Telecom Infrastructure
His current consulting role at Inorsa focuses on an AI-enabled service platform for telecom infrastructure, a key area of his recent activity.

Media Appearances

Kevin has no verified media appearances

Work History

2-2026
CS Consultant (Head of Customer Success) at Inorsa
9-2023 - 7-2024
Vice President Customer Success at Reputation
4-2022 - 8-2023
Vice President Client Success at Vivian Health
2-2022
Principal Consultant & Fractional Leader at CXServices
2-2021 - 4-2022
Vice President Customer Excellence, Service Management at IFS North America

Education

Bachelors from Towson University
Sociology from Mt. St. Mary's College

More Information

Social Presence :

Prographics :

Exp : 23 Location : Atlanta Metropolitan Area, United States Job Level : Senior Designation : CS Consultant (Head of Customer Success) at Inorsa
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Insights For Selling To Kevin

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Make sure that you circle back fast on any action items, it wins their trust
  • Be respectful but crisp

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t be in a rush to invite them for a social meet and greet
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kevin is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Kevin

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Kevin move?

  • If convinced, they can reach decisions quite fast.
  • Can Kevin take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Kevin

Personality Compatibility


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