Kevin Sullivan

Energizer
DISC Type : I

Customer Service & Complaints Manager at Clear Business

Altrincham, England, United Kingdom

Overview

Kevin Sullivan is an experienced Customer Service and Complaints Manager at Clear Business with over 27 years of experience in the telecommunications industry. He is skilled in developing, coaching, and motivating teams to achieve business goals. He attended Altrincham Grammar School for Boys.

With a career spanning more than 27 years in telecommunications, he demonstrates a committed and adaptable approach to customer service and team leadership.

Personality Overview

Imaginative

Enthusiastic

Believer

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are people oriented, friendly and like creating new connections. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Customer Service
His entire 27+ year career has been dedicated to customer service, focusing on excellence and achieving team and business goals in the telecommunications industry.
Team Coaching
He has a high degree of ability to develop, coach, and motivate individuals, previously leading a team of up to 14 agents at Virgin Media.
Complaint Resolution
His current role as Complaints Manager and past experience as an escalation point for advisors shows a focus on effective and successful complaint resolution.

Media Appearances

Kevin has no verified media appearances

Work History

9-2023
Customer Service & Complaints Manager at Clear Business
11-1994 - 6-2022
Customer Service Manager at Virgin Media
10-1994 - 6-2022
Team Manager at Virgin Media

Education

None from Altrincham Grammar School for Boys

More Information

Social Presence :

Prographics :

Exp : 30 Location : Altrincham, England, United Kingdom Job Level : Middle Designation : Customer Service & Complaints Manager at Clear Business
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Insights For Selling To Kevin

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Do some small talk, ask them how things are going on their side
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid cutting into their flow
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kevin is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Kevin

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Kevin move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Kevin take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Kevin

Personality Compatibility


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