Kim Burgdorf

Pioneer
DISC Type : SDI

Director Customer Service Onboarding, Training and Development at Chewy

Metro Jacksonville, United States

Overview

Kim has no verified overview

Personality Overview

Decisive But Friendly

Driven But Considerate

Friendly But Fast

They have the unique ability to win both love and respect from their team (or outsiders)  If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

Kim has no verified topics they care about

Media Appearances

Kim has no verified media appearances

Work History

3-2021
Director Customer Service Onboarding, Training and Development at Chewy
11-2016 - 3-2021
Director Global Learning and Content Strategy at Expedia Group
1988 - 2016
Director of Global Learning & Development at American Express
2-2012 - 4-2014
Director of Leadership and Organizational Effectiveness at American Express
7-2007 - 2-2012
Director Call Center Operations at American Express

Education

Bachelor of Science from Arizona State University

More Information

Social Presence :

Prographics :

Exp : 33 Location : Metro Jacksonville, United States Job Level : Mid-senior Designation : Director Customer Service Onboarding, Training and Development at Chewy

Interested in

Sports

Football, Baseball, Gymnastics

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Insights For Selling To Kim

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • During followups, use calls or text if needed, they should be fine

DONT's

  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kim is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Kim

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Kim move?

  • They are generally fast movers and can take quick decisions
  • Can Kim take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Kim

Personality Compatibility


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