Kim Burgdorf in

Kim Burgdorf

Pioneer · DISC type SDI
Director Customer Service Onboarding, Training and Development at Chewy
📍 Metro Jacksonville, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
33 Years
Current Role
Director Customer Service Onboarding, Training and Development
Job Level
Mid-senior
Location
Metro Jacksonville, United States
Personality Overview

How Kim shows up

Decisive But Friendly
Driven But Considerate
Friendly But Fast

They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Priorities

Topics Kim cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

3-2021
Director Customer Service Onboarding, Training and Development
Chewy
11-2016 - 3-2021
Director Global Learning and Content Strategy
Expedia Group
1988 - 2016
Director of Global Learning & Development
American Express
2-2012 - 4-2014
Director of Leadership and Organizational Effectiveness
American Express
7-2007 - 2-2012
Director Call Center Operations
American Express
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
Bachelor of Science
Arizona State University
Social presence
in
Behavioral profile

DISC profile (public)

S

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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