Kimberly Combest

Energizer
DISC Type : I

Lead Systems Support Engineer at Mastercard

Greater St. Louis, United States

Overview

Kimberly Combest is a Lead Systems Support Engineer at Mastercard with 20 years of experience in Information Technology. She specializes in unified communications, focusing on migrations to Microsoft Teams and supporting the end-user experience. She is a graduate of ITT Technical Institute.


Her career demonstrates a clear progression from IT Technician to a leadership role in systems support, with a dedicated focus on improving the "Employee Digital Experience. "

Personality Overview

Imaginative

Informal

Relationship Oriented

They are really good at seeing what the long-term impacts of their decisions could be.  They are always positive and upbeat, so take their promises with a pinch of salt. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Unified Communications
Her experience centers on migrating telecommunications from Avaya PBX systems to platforms like Skype for Business and Microsoft Teams.
Employee Experience
She explicitly states a focus on the "Employee Digital Experience, " indicating a passion for ensuring technology works well for colleagues.
IT Infrastructure
Her 20-year career shows a deep commitment to building skills and solving challenges within technical infrastructure environments.

Media Appearances

Kimberly has no verified media appearances

Work History

3-2022
Lead Systems Support Engineer at Mastercard
5-2011 - 3-2022
Senior Engineer, Systems Support at Mastercard
7-2010 - 5-2011
Global Telecommunications Support Engineer at NetEffects/Mastercard
2010 - 2010
Deskside Support Specialist at Allianz Global Corporate & Specialty/IBM
1-2008 - 6-2009
Global Telecommunications Support Engineer at NetEffects/Mastercard Worldwide

Education

2009 - 2011
Associates from ITT Technical Institute
2000 - 2000
Computer Networking/PC System Repair from Kaplan College (C.E.I)

More Information

Social Presence :

Prographics :

Exp : 24 Location : Greater St. Louis, United States Job Level : Senior Designation : Lead Systems Support Engineer at Mastercard
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Insights For Selling To Kimberly

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Do some small talk, ask them how things are going on their side
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kimberly is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Kimberly

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Kimberly move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Kimberly take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Kimberly

Personality Compatibility


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