Kiran Kumar Pothabathini

Energizer
DISC Type : I

Supervisor - Technical Product Support at Sabre Travel Technologies Pvt Ltd

Bengaluru, Karnataka, India

Overview

Kiran is a Technical Product Support Supervisor specializing in the Airline and GDS domain (PSS/DCS). He has a proven track record managing global 24/7 operations for companies like Sabre and Amadeus, focusing on SLA compliance, backlog prioritization, and enhancing customer satisfaction across multiple channels.

He has contributed to digital transformation initiatives using Robotic Process Automation (RPA) in the traveler care sector at American Express Global Business Travel.

Personality Overview

Imaginative

Full Of Energy

Big Picture Person

They are naturally enthusiastic, so take their promise with a pinch of salt.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are people oriented, friendly and like creating new connections.

Topics They Care About

Global Operations
Manages global check-in and ticketing operations across Bangalore and Montevideo, ensuring seamless 24/7 multichannel service delivery and balancing cross-regional workloads.
Airline Domain
An expert in the Airline and Global Distribution System (GDS) domain, with specific knowledge of Passenger Service Systems (PSS) and Departure Control Systems (DCS).
Customer Experience
Dedicated to closing the gap between product functionality and user needs, particularly in high-pressure environments and during critical incident management.

Media Appearances

Kiran has no verified media appearances

Work History

11-2023 - 3-2026
Supervisor - Technical Product Support at Sabre Travel Technologies Pvt Ltd
6-2022 - 11-2023
Senior Technical Product Support Specialist at Sabre Corporation
8-2018 - 6-2022
Senior Business Analyst - Digital Transformation - Traveler Care - RPA Robotic Process Automation at American Express Global Business Travel
1-2015 - 7-2018
Contributor Product Specialist at Sabre Corporation at Sabre Corporation
4-2007 - 12-2014
Asst Manager Help Desk at Amadeus India

Education

Kiran has no verified education history

More Information

Social Presence :

Prographics :

Exp : 18 Location : Bengaluru, Karnataka, India Job Level : N/A Designation : Supervisor - Technical Product Support at Sabre Travel Technologies Pvt Ltd
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Insights For Selling To Kiran Kumar

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Share some stories about how you you have helped people in similar positions succeed
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be too formal, focus on building comfort and trust
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kiran Kumar is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Kiran Kumar

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Kiran Kumar move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Kiran Kumar take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Kiran Kumar

Personality Compatibility


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