Kirk Dyke

Enthusiast
DISC Type : i

Customer Support Manager EMEA at Boston Micro Fabrication - BMF

Cannock, England, United Kingdom

Overview

Kirk is a customer support leader with over 20 years of experience in multiple manufacturing technologies, including MBJ, SLA, SLS, EBM, and DLP. He specializes in running and supporting presales, applications, and service teams across the EMEA region. Colleagues frequently describe him as professional, capable, and empathetic with fantastic customer skills and a strong work ethic.

He is ambitious to become a best-in-class leader in new technologies and has a trustworthy outlook on business and production.

Personality Overview

Consensus Focused

Non-Confrontational

Optimistic

They are more about building relationships than just cutting deals.  Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Additive Manufacturing
Has over two decades of hands-on experience across a wide array of 3D printing technologies, from design and applications to production.
EMEA Customer Success
His career focus has been on managing and growing support teams and dealer networks to serve customers across Europe, the Middle East, and Africa.
Team Leadership
Has a proven history of managing and growing technical teams and is consistently recognized in recommendations for his strong management and people skills.

Media Appearances

Kirk has no verified media appearances

Work History

1-2023
Customer Support Manager EMEA at Boston Micro Fabrication - BMF
3-2022 - 12-2022
Application Engineering Manager EMEA at Desktop Metal
6-2019 - 3-2022
Senior Application Engineer at Desktop Metal
9-2017 - 6-2019
Emea Service Manager at Uniontech
5-2016 - 9-2017
Application Engineer at Arcam AB

Education

1996 - 1997
City and Guilds from Walsall college Technology
1986 - 1989
ONC from Walsall college Technology

More Information

Social Presence :

Prographics :

Exp : 24 Location : Cannock, England, United Kingdom Job Level : Middle Designation : Customer Support Manager EMEA at Boston Micro Fabrication - BMF
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Insights For Selling To Kirk

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Give them the opportunity to lead the conversation where possible
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kirk is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Kirk

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Kirk move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Kirk take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Kirk

Personality Compatibility


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