Kirsty Smith

Examiner
DISC Type : cs

Head of Reward, Payroll & People Services at Softcat plc

Greater Glasgow Area, United Kingdom

Overview

Kirsty Smith is the Head of Reward, Payroll, and People Services at Softcat plc, with deep expertise in reward management. Her career spans both the technology and financial sectors, with previous roles at esure and National Australia Group. She holds a BA in Business Administration.

She has demonstrated significant internal career progression at Softcat, advancing from a manager-level position to her current head of department role.

Personality Overview

Late Adopter

Tough To Convince

Overcautious

They do not like taking risks at all and go for proven options in the end.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Employee Rewards
Her entire career, from consultant to department head, has been focused on developing and managing employee reward, compensation, and benefits programs.
HR Operations
Her title explicitly includes Payroll and People Services, indicating a strong focus on the operational and service delivery aspects of human resources.
Talent Acquisition
She actively promotes open roles at Softcat, showing a direct interest in attracting and recruiting new talent to the company.

Media Appearances

Kirsty has no verified media appearances

Work History

8-2024
Head of Reward, Payroll & People Services at Softcat plc
1-2021
Reward, Payroll & HR Services Manager at Softcat plc
12-2019 - 12-2020
Reward, Payroll and Policy Manager at Softcat plc
12-2013 - 12-2019
Reward Manager at esure
7-2008 - 12-2013
Reward Consultant at National Australia Group

Education

1999 - 2000
BA Business Administration majoring Human Resources from University of the West of Scotland
1997 - 1999
HND Human Resources from Glasgow Central College of Commerce

More Information

Social Presence :

Prographics :

Exp : 24 Location : Greater Glasgow Area, United Kingdom Job Level : Mid-senior Designation : Head of Reward, Payroll & People Services at Softcat plc
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Insights For Selling To Kirsty

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kirsty is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Kirsty

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Kirsty move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Kirsty take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Kirsty

Personality Compatibility


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