Kristen Heinen, CCBCO, CBAP

Organizer
DISC Type : Sd

Senior Vice President - Director of Compliance & Audit at Community National Bank

United States

Overview

Kristen is the SVP and Director of Compliance & Audit at Community National Bank, where she also serves as the BSA, CRA, and Compliance Officer. She is a banking professional with deep expertise in compliance, auditing, and data processing, holding both Certified BSA/AML Professional and CCBCO designations.

She values the relationships and friendships built throughout her career. Kristen demonstrates a positive outlook and finds humor within her profession, celebrating milestones like National Compliance Officer Day and her own 20-year work anniversary with gratitude.

She recently celebrated her 20th anniversary with Community National Bank, highlighting her long-term dedication to the institution.

Personality Overview

Somewhat Formal

Slow Starter

Trusting Of Others

Reading between the lines and seeing beyond your words comes naturally to them.  They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Bank Compliance & Audit
As the Director and multi-certified officer (BSA, CRA, Compliance), this is her core domain of expertise, covering everything from auditing to anti-money laundering programs.
Community Banking
She has dedicated over 20 years to Community National Bank and uses the hashtag #communitybanking, showing a deep commitment to the sector.
Regulatory Affairs
Her interests in the American Bankers Association and the Office of the Comptroller of the Currency show she actively tracks industry regulations.

Media Appearances

Kristen has no verified media appearances

Work History

7-2024 - 8-2025
Senior Vice President - Director of Compliance & Audit at Community National Bank
4-2023 - 8-2025
CRA Officer at Community National Bank
9-2020 - 8-2025
Compliance Officer at Community National Bank
11-2002 - 2-2019
Transfer Outs & Beneficiary Claims at CNB Custody - A Division of Community National Bank

Education

Kristen has no verified education history

More Information

Social Presence :

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Exp : 21 Location : United States Job Level : N/A Designation : Senior Vice President - Director of Compliance & Audit at Community National Bank
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Insights For Selling To Kristen

During A Call Or A Meeting

DO's

  • Use phrases like 'your team deserves', 'best in class' etc.
  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Focus on the results that your product produces, expect some strategic questions in return

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Avoid putting conscious effort into relationship-building
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kristen is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Kristen

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Kristen move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Kristen take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Kristen

Personality Compatibility


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