Kristin Ebert

Inquirer
DISC Type : dc

Chief Experience Officer at Mercy

St Louis, Missouri, United States

Overview

Kristin Ebert is the Chief Experience Officer at Mercy, leading experience design and product development. An MBA graduate from Saint Louis University, she is a visionary executive with deep expertise in human-centered design, digital transformation, and platform strategy within the healthcare sector. Colleagues describe her as an enthusiastic and insightful leader.

Outside of work, Kristin is a member of Chief, a private network dedicated to advancing women in leadership. She has direct entrepreneurial experience, having previously co-owned Frill Home, a boutique specializing in home furnishings and accessories, demonstrating her creative and business-building skills beyond the corporate world.

Unique Fact: She actively encourages talented leaders from consumer industries to transition into healthcare to help redesign traditional care models.

Personality Overview

Judgemental

Demanding

ROI Conscious

They can be nudged to make faster decisions by offering what they value.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They respond well to confident salespeople.

Topics They Care About

Patient-Centric Healthcare
Actively focused on making healthcare navigation simpler and more accessible for patients and their families.
Women in Leadership
A member of Chief, a private network focused on empowering women executives and increasing their influence in leadership roles.
Healthcare Transformation
Advocates for using consumer-focused strategies to redesign traditional care models and improve the overall healthcare system.

Media Appearances

New MyMercy+ App Provides a More Streamlined Consumer Experience. Featured in PR Newswire

See Now

Work History

2-2023
Chief Experience Officer at Mercy
11-2019 - 2-2023
Vice President, Platform - Experience Transformation at Mercy
11-2019
Executive Director Marketing - Business Integration at Mercy
6-2013 - 6-2018
Co-Owner at Frill Home
11-2016 - 3-2018
Managing Partner at MomSource Network

Education

2009 - 2010
Education details unavailable from Harvard Business School Executive Education
1999 - 2000
MBA from Saint Louis University

More Information

Social Presence :

Prographics :

Exp : 13 Location : St Louis, Missouri, United States Job Level : Leadership Designation : Chief Experience Officer at Mercy
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Insights For Selling To Kristin

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Highlight the competitive differentiation of your product

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kristin is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Kristin

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Kristin move?

  • Their decision making speed is somewhere in the middle.
  • Can Kristin take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Kristin

Personality Compatibility


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