Krystal Gayle

Visionary
DISC Type : Ds

Group Director of Sales & Customer Retention at Clear Business

Greater Manchester, England, United Kingdom

Overview

Krystal Gayle is the Group Director of Sales & Customer Retention at Clear Business, with extensive leadership experience in the telecommunications industry at Virgin Media and TalkTalk. People often call her a natural and inspirational leader. She is a recipient of the Virgin Media Business Challenger Winner award for highest performing sales manager.

Outside of her primary role, Krystal is a vocal advocate for workplace equality. She actively discusses and celebrates International Womens Day, emphasizing the importance of driving inclusion and creating an even playing field for everyone in the professional environment.

Interesting fact: Krystal recently recorded a podcast, an activity she described as being out of her comfort zone, especially as she has a stammer.

Personality Overview

Fast But Thoughtful

Direct & Assertive

Goal-Oriented

They exhibit a rare combination of being result-oriented but patient at the same time.  They are very professional in their approach and can weigh multiple perspectives together. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Sales Leadership
Has progressed through multiple senior leadership roles in sales and was awarded for being the highest performing sales manager at Virgin Media Business.
Customer Retention
Her current role as Group Director focuses on Sales & Customer Retention, indicating this is a primary area of her professional expertise and focus.
Workplace Inclusion
Actively posts about International Women's Day, discussing gender bias and the need for companies to create an even playing field for all employees.

Media Appearances

In conversation with Clear Business Director of Customer Retentions …. Featured in Spotify

See Now

Work History

6-2025
Group Director of Sales & Customer Retention at Clear Business
5-2022 - 5-2025
Director of Operations & Customer Retentions at Clear Business
11-2020 - 4-2022
Head of Enterprise Desk at TalkTalk Business
1-2020 - 11-2020
Enterprise & Public Sector Business Sales Manager at Virgin Media Business
10-2018 - 1-2020
SME Acquisition & CVM Sales Manager at Virgin Media Business

Education

Education details unavailable from University of Bath
1995 - 2000
G.C.S.E from Sale Grammar

More Information

Social Presence :

Prographics :

Exp : 19 Location : Greater Manchester, England, United Kingdom Job Level : Mid-senior Designation : Group Director of Sales & Customer Retention at Clear Business
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Insights For Selling To Krystal

During A Call Or A Meeting

DO's

  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Stick to your standard pitch and qualifying script, don't try to wing it
  • During followups, use phone or text if needed, they should be fine

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't go over them unless you are left with no other option
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Krystal is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Krystal

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Krystal move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Krystal take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Krystal

Personality Compatibility


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