Laís Oliveira in

Laís Oliveira

Critic · DISC type C
Customer Experience Manager at MRV&CO
📍 Belo Horizonte, Minas Gerais, Brazil

Laís Oliveira is a Customer Experience Manager at MRV&CO, where she has worked for over a decade. She specializes in enhancing the customer journey and resolving conflicts, holding certifications in design thinking and ombudsman practices. Colleagues describe her as a natural, motivating, and empathetic leader.

Outside of work, Laís is deeply involved in a cultural project called Bloco Haja Amor. This musical group promotes diversity and cultural representation in the interior of Minas Gerais, uniting thousands of people through music and festivities.

Her cultural group, Bloco Haja Amor, received a formal congratulatory motion from the Legislative Assembly of Minas Gerais for its cultural significance.

Read the full overview →
Experience
15 Years
Current Role
Customer Experience Manager
Job Level
Middle
Location
Belo Horizonte, Minas Gerais, Brazil
Personality Overview

How Laís shows up

Negotiator
ROI Driven
Information Seeker

They prefer to do logical analysis and value evidence over emotions. It is very likely that they will negotiate pricing or other important terms. Unless the value is proven by data, they are unlikely to value fancy features.

Priorities

Topics Laís cares about

Customer Experience
Focuses on designing unique and memorable stages of the customer journey, from site visits to post-sale support in the real estate market.
Conflict Mediation
Emphasizes effective conflict and problem resolution, a core skill in her customer-facing roles. A colleague praised her as an "excellent mediator of conflicts".
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Career

Work history

5-2022
Customer Experience Manager
MRV&CO
3-2018 - 5-2022
Customer Experience Coordinator
MRV
3-2013 - 2-2018
Coordenadora de Crédito Imobiliário PB/BA/MG
MRV
2-2012 - 2-2013
Trainee
MRV
1-2009 - 7-2010
Estagiária
Banco do Brasil
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2021 - 2022
Pós-graduação Lato Sensu - Especialização
PUC Minas
2006 - 2010
Bacharelado
Universidade Federal de São João del-Rei - UFSJ
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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