Laís Oliveira

Critic
DISC Type : C

Customer Experience Manager at MRV&CO

Belo Horizonte, Minas Gerais, Brazil

Overview

Laís Oliveira is a Customer Experience Manager at MRV&CO, where she has worked for over a decade. She specializes in enhancing the customer journey and resolving conflicts, holding certifications in design thinking and ombudsman practices. Colleagues describe her as a natural, motivating, and empathetic leader.

Outside of work, Laís is deeply involved in a cultural project called Bloco Haja Amor. This musical group promotes diversity and cultural representation in the interior of Minas Gerais, uniting thousands of people through music and festivities.

Her cultural group, Bloco Haja Amor, received a formal congratulatory motion from the Legislative Assembly of Minas Gerais for its cultural significance.

Personality Overview

Negotiator

ROI Driven

Information Seeker

They prefer to do logical analysis and value evidence over emotions.  It is very likely that they will negotiate pricing or other important terms. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Customer Experience
Focuses on designing unique and memorable stages of the customer journey, from site visits to post-sale support in the real estate market.
Conflict Mediation
Emphasizes effective conflict and problem resolution, a core skill in her customer-facing roles. A colleague praised her as an "excellent mediator of conflicts".
Cultural Representation
Champions diversity and local culture through her leadership in the Bloco Haja Amor, a musical group recognized for its cultural impact in Minas Gerais.

Media Appearances

Laís has no verified media appearances

Work History

5-2022
Customer Experience Manager at MRV&CO
3-2018 - 5-2022
Customer Experience Coordinator at MRV
3-2013 - 2-2018
Coordenadora de Crédito Imobiliário PB/BA/MG at MRV
2-2012 - 2-2013
Trainee at MRV
1-2009 - 7-2010
Estagiária at Banco do Brasil

Education

2021 - 2022
Pós-graduação Lato Sensu - Especialização from PUC Minas
2006 - 2010
Bacharelado from Universidade Federal de São João del-Rei - UFSJ

More Information

Social Presence :

Prographics :

Exp : 15 Location : Belo Horizonte, Minas Gerais, Brazil Job Level : Middle Designation : Customer Experience Manager at MRV&CO
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Insights For Selling To Laís

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Tell them what ROI they can expect
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Do not use very emotional or colorful language
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laís is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Laís

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Laís move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Laís take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Laís

Personality Compatibility


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