Laís Oliveira in

Laís Oliveira

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Customer Experience Manager at MRV&CO
📍 Belo Horizonte, Minas Gerais, Brazil

Laís Oliveira is a Customer Experience Manager at MRV&CO, where she has worked for over a decade. She specializes in enhancing the customer journey and resolving conflicts, holding certifications in design thinking and ombudsman practices. Colleagues describe her as a natural, motivating, and empathetic leader.

Outside of work, Laís is deeply involved in a cultural project called Bloco Haja Amor. This musical group promotes diversity and cultural representation in the interior of Minas Gerais, uniting thousands of people through music and festivities.

Her cultural group, Bloco Haja Amor, received a formal congratulatory motion from the Legislative Assembly of Minas Gerais for its cultural significance.

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Experience
15 Years
Current Role
Customer Experience Manager
Job Level
Middle
Location
Belo Horizonte, Minas Gerais, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Laís cares about

Customer Experience
Focuses on designing unique and memorable stages of the customer journey, from site visits to post-sale support in the real estate market.
Conflict Mediation
Emphasizes effective conflict and problem resolution, a core skill in her customer-facing roles. A colleague praised her as an "excellent mediator of conflicts".
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Career

Work history

5-2022
Customer Experience Manager
MRV&CO
3-2018 - 5-2022
Customer Experience Coordinator
MRV
3-2013 - 2-2018
Coordenadora de Crédito Imobiliário PB/BA/MG
MRV
2-2012 - 2-2013
Trainee
MRV
1-2009 - 7-2010
Estagiária
Banco do Brasil
In the press

Media appearances

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Education
2021 - 2022
Pós-graduação Lato Sensu - Especialização
PUC Minas
2006 - 2010
Bacharelado
Universidade Federal de São João del-Rei - UFSJ
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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