Fabiano Dimas

Questioner
DISC Type : c

Coordenador de Customer Experience at MRV&CO

Belo Horizonte, Minas Gerais, Brazil

Overview

Fabiano Dimas is the Customer Experience Coordinator at MRV&CO, where he focuses on improving the customer journey through process optimization and leadership. He holds an MBA in Business Management from FGV and leverages methodologies like PMI and Agile to enhance service quality.

He has a strong interest in the practical application of psychology in business, evident in his certification in Neurolinguistic Programming (PNL). Fabiano actively develops his team, personally leading internal courses on subjects like Non-Violent Communication to improve operational maturity.

He believes that true customer experience is a result of daily practice, not just discourse.

Personality Overview

Systematic

Not Easily Convinced

Value Seeker

They prefer to do thorough analysis of any situation.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Customer Journey
He recently presented on this topic at a company convention and emphasizes that experience is built through daily practice, not just talk.
Non-Violent Communication
Conducted an internal course on CNV, believing it strengthens his team’s operational maturity by increasing predictability and reducing friction.
Leadership Philosophy
Believes effective leadership includes the humility to admit uncertainty, challenging the notion that leaders must always have an immediate answer.

Media Appearances

Fabiano has no verified media appearances

Work History

2-2023
Coordenador de Customer Experience at MRV&CO
1-2021 - 2-2023
Analista Processos Sênior | Customer Experience at MRV&CO
7-2017 - 1-2021
Analista de Cobrança at MRV&CO
12-2013 - 9-2016
Analista financeiro at Santander Brasil
11-2011 - 11-2012
Executivo de Contas at Grupo Z Comunicacao

Education

2015 - 2017
Master of Business Administration (MBA) from FGV - Fundação Getulio Vargas
2024 - 2025
Master of Business Administration - MBA from Anhanguera Educacional

More Information

Social Presence :

Prographics :

Exp : 19 Location : Belo Horizonte, Minas Gerais, Brazil Job Level : N/A Designation : Coordenador de Customer Experience at MRV&CO
URL has been copied!

Insights For Selling To Fabiano

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • If you have a lower priced product compared to the competition, call out the same
  • Back up any claims with data and numbers

DONT's

  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Fabiano is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Fabiano

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Fabiano move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Fabiano take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Fabiano

Personality Compatibility


Other MRV&CO Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.