Fabiano Dimas
Login to view DISC.Fabiano Dimas is the Customer Experience Coordinator at MRV&CO, where he focuses on improving the customer journey through process optimization and leadership. He holds an MBA in Business Management from FGV and leverages methodologies like PMI and Agile to enhance service quality.
He has a strong interest in the practical application of psychology in business, evident in his certification in Neurolinguistic Programming (PNL). Fabiano actively develops his team, personally leading internal courses on subjects like Non-Violent Communication to improve operational maturity.
He believes that true customer experience is a result of daily practice, not just discourse.
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