Larissa K.

Enthusiast
DISC Type : i

Coordenadora de Jornada do Conhecimento at Lojas Renner S.A.

Porto Alegre, Rio Grande do Sul, Brazil

Overview

With 19 years in customer service at Lojas Renner S. A. , Larissa is a Coordinator and Specialist focused on the customers voice across digital channels. She has deep expertise in strategic business planning, managing large operations, and handling robust budgets for customer service departments. She holds an MBA from UniRitter.

Larissa is passionate about people and human development, driven by challenges and the opportunity to transform realities. Her professional focus on improving customer journeys aligns with her personal motivation to make a positive impact. She is interested in insights from firms like Deloitte and Gartner.

She specializes in identifying and resolving friction points within the customer journey for e-commerce and financial products.

Personality Overview

Consensus Focused

Amiable & Agreeable

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Digital Customer Journey
Her current role focuses on managing the "Voice of the Customer" and improving the experience across Lojas Renner's digital channels, from e-commerce to financial products.
Operational Management
Has extensive experience in managing large-scale customer service operations, including crisis management, performance indicators (KPIs), and tactical planning.
Human Development
States a personal passion for people and human development, indicating an interest in team building, coaching, and personal growth within a corporate environment.

Media Appearances

Larissa has no verified media appearances

Work History

12-2025
Coordenadora de Jornada do Conhecimento at Lojas Renner S.A.
8-2024 - 11-2025
Especialista em negócios at Lojas Renner S.A.
12-2020 - 7-2024
Coordenadora de operações at Lojas Renner S.A.
9-2018 - 11-2020
Líder de BackOffice de E-commerce e Produtos Financeiros at Lojas Renner S.A.
1-2017 - 9-2018
Analista de Informações Gerenciais at Lojas Renner S.A.

Education

2020 - 2022
Master of Business Administration - MBA from UniRitter
2016 - 2018
Master of Business Administration - MBA from UniRitter

More Information

Social Presence :

Prographics :

Exp : 19 Location : Porto Alegre, Rio Grande do Sul, Brazil Job Level : N/A Designation : Coordenadora de Jornada do Conhecimento at Lojas Renner S.A.
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Insights For Selling To Larissa

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Maintain high, positive energy and convey confidence
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Larissa is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Larissa

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Larissa move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Larissa take some risk or not?

  • They can take some low-probability risks if needed.

You And Larissa

Personality Compatibility


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