Larissa K.
Login to view DISC.With 19 years in customer service at Lojas Renner S. A. , Larissa is a Coordinator and Specialist focused on the customers voice across digital channels. She has deep expertise in strategic business planning, managing large operations, and handling robust budgets for customer service departments. She holds an MBA from UniRitter.
Larissa is passionate about people and human development, driven by challenges and the opportunity to transform realities. Her professional focus on improving customer journeys aligns with her personal motivation to make a positive impact. She is interested in insights from firms like Deloitte and Gartner.
She specializes in identifying and resolving friction points within the customer journey for e-commerce and financial products.
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