Laur Diuri

Examiner
DISC Type : cs

Claims Director at Tokio Marine Seguradora

São Paulo, São Paulo, Brazil

Overview

Laur Diuri serves as the Claims Director for Tokio Marine Seguradora, where he strategically oversees the entire claims handling process. A graduate of Universidade São Judas Tadeu with prior leadership experience at Allianz Seguros, he specializes in Material Damage and Business Interruption claims, focusing on delivering exceptional customer service.

He frequently and publicly praises his team for their engagement, creativity, and collaboration, underscoring a leadership style focused on empowerment and recognizing his teams achievements as central to the companys success.

Personality Overview

Tough To Convince

Status Quo Seeker

Late Adopter

They are quite aware of their needs and limitations, so they are unlikely to over-promise.  They are thorough and always follow a systematic approach. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Customer Service Excellence
His public comments and internal posts consistently emphasize a strong orientation towards achieving customer satisfaction and transforming claims services into a superior experience.
Team Leadership & Development
He actively empowers his claims team, viewing their engagement, creativity, and collaboration as essential to achieving departmental goals and delivering the best possible service.
Claims Management Innovation
He is focused on strategically improving claims handling, emphasizing process innovation and efficiency to better serve clients.

Media Appearances

Laur has no verified media appearances

Work History

11-2020
Claims Director at Tokio Marine Seguradora
7-2020 - 10-2021
Independent Consultant at Self-employed
12-1978 - 7-2020
Head of Claims at Allianz Seguros

Education

1990 - 1993
Graduate from Universidade São Judas Tadeu

More Information

Social Presence :

Prographics :

Exp : 47 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Claims Director at Tokio Marine Seguradora
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Insights For Selling To Laur

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be slow and cautious, encourage them to ask more questions
  • Be firm in your communication and stay in control

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laur is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Laur

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Laur move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Laur take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Laur

Personality Compatibility


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